Senior Mortgage Loss Mitigation Specialist | Remote Ready

Truist; Richmond (VA); Remote; USD 50,000 - 55,000; Full time

Benefits offered by this job

Health insurance

401k plan

Paid holidays

Vacation days

Job summary

Truist Financial Corporation in Richmond, VA is seeking a Loss Mitigation Specialist II to evaluate and process borrower loss mitigation requests in line with Reg X and investor guidelines. You will analyze, negotiate, and formalize retention or liquidation workout solutions while coordinating with investors, insurers, and third parties.

The role emphasizes leadership in quality and customer experience, with opportunities to handle high-priority cases from home if required, and to contribute to

Qualifications

• High School Diploma or equivalent education and/or training required.
• One year of mortgage experience or equivalent training and/or education
• Strong analytical and organizational skills with great attention to detail
• Ability to grasp concepts quickly and make sound decisions
• Proficient in Microsoft Office to include Word, Excel and Outlook
• Strong customer service skills
• Strong verbal and written communication skills
• Two years of experience in a direct customer contact, service, collections, loan workout or related financial services experience

Responsibilities

• Ensure all required Reg X/ECOA/Investor/Insurer/Policy requirements and timeframes are met.
• Evaluate Borrower Request Packages and request additional information and/or documentation from the clients when required.
• Review of borrower financial information including calculation of income and expenses to determine net surplus and debt-to-
• Ensure all assigned cases are worked in accordance with regulatory, investor/insurer, and Truist Policy requirements and timelines.
• Underwrite files based on investor guidelines, rules and regulations
• Complete accurate calculations of workout plan options and including the generation of the workout agreement.
• Generation and follow up of Modification Documents including preparing and tracking of recording with the county.
• Evaluate short sale purchase offers , valuations, and sales contracts as part of liquidation option review
• Communicate with clients regarding missing information, documents clarification, decisions, and follow up’s.
• Handle high priority, escalated, and complex cases as assigned
• Quality assurance function may include but not limited to case level review at different points of the timeline including complete package/missing information letter review, short sale final closing review, final modification document review, and pre-closing system review.
• May represent the department in different mediums including internal and external process review and process improvement initiatives.
• Leadership on projects, Procedure updates, and assists in coordinating and delivery of training.
• Work with the supervisor researching and responding to audit findings attributed to Loss Mitigation.
• Ability to work from home, if required by manager or job function, in accordance with the organizational telecommuting requirements.
• Other duties and projects as assigned

Skills

Analytical skills

Organizational skills

Customer service

Verbal communication

Written communication

Mortgage experience

Decision making

Education

High School Diploma

Bachelor's Degree

Tools

Microsoft Office

Job description

Truist Financial Corporation in Richmond, VA is seeking a Loss Mitigation Specialist II to evaluate and process borrower loss mitigation requests in line with Reg X and investor guidelines. You will analyze, negotiate, and formalize retention or liquidation workout solutions while coordinating with investors, insurers, and third parties.

The role emphasizes leadership in quality and customer experience, with opportunities to handle high-priority cases from home if required, and to contribute to