Senior Implementation Technical Consultant, PSO

ICE Clear Europe Limited; Jacksonville (FL); On-site; USD 110,000 - 140,000; Full time

Job summary

ICE Mortgage Technology is seeking a Senior Implementation Technical Consultant to manage end-to-end EDS implementations for mortgage clients. You will guide configuration, testing, and deployment while ensuring client requirements are met and issues are escalated as needed.

Responsibilities include leading projects, coordinating with internal teams, and ensuring timely delivery across multiple clients. Strong communication and office software skills are essential.

Qualifications

• 5+ years mortgage industry experience.
• Project management experience across multiple clients.
• Experience using Encompass or comparable LOS; EDS experience preferred.
• Knowledge of mortgage closing documents and eClose workflows.
• Proficiency with software configuration tools and rule management.
• Strong written, verbal, and presentation skills.
• MS Office proficiency (Word, Excel, PowerPoint).

Responsibilities

• Lead end-to-end implementation of ICE Docs for mortgage customers.
• Coordinate all aspects of implementation for new and existing clients.
• Collaborate with clients to resolve problems and validate requirements.
• Document project requirements and expectations with internal teams.
• Guide clients through EDS testing, loan setup, and output review.
• Perform client discovery to identify gaps and escalation needs.
• Partner with PSO consultants for cross-functional delivery.
• Possibly supervise junior team members and participate in meetings.
• Manage projects to milestones and maintain CRM timecards and handoffs.
• Maintain department standards and professional communications.

Skills

Mortgage industry experience

Project management

Encompass/EDS expertise

Software configuration

Rule management systems

Client communication

CRM tools

MS Office proficiency

Education

Bachelor’s degree or equivalent

Tools

Encompass LO S

CRM system

Job description

Overview

Job Purpose

The Senior Implementation Technical Consultant manages the end-to-end implementation of the Encompass Docs Solution (EDS) for mortgage lending customers, working directly with clients to provide guidance and best practices around document configuration, testing, and deployment. They deliver resolutions in a timely and consistent process, addressing document requirements and concerns that are unique to each client’s lending environment.

Responsibilities

• Leverage mortgage industry and Encompass Docs Solution (EDS) expertise to assist clients in the configuration and use of ICE Mortgage Technology software solutions
• Oversee, coordinate and manage all aspects of the implementation process for new and existing clients
• Collaborate with clients to resolve complex problems in a timely manner and assist to ensure business requirements are validated and escalated as required
• Work with internal teams to communicate and document project requirements and expectations effectively
• Guide clients through EDS document testing, including loan setup, package generation, and output review to identify and address needed updates
• Conduct client discovery to identify document requirements, assess product fit, and identify gaps requiring escalation, custom development, or alternative solutions
• Partner with PSO consultants implementing other ICE Mortgage Technology products to ensure coordinated, cross-functional delivery for shared clients
• May supervise day to day work of junior level employees without formal management role.
• Participate in cross-functional meetings as an analytical or procedural expert representing their team.
• Manage projects in accordance with implementation workflow
  • Ensure project milestones are completed to achieve deliverables
  • Documented all aspects of the project accurately and completely in CRM system
  • Record and maintain accurate timecard records
  • Manage handoff to Technical Support after successful deployment
• Maintain Departmental Standards
  • Drive service level attainment
  • Maintain and promote consistent and professional behavior in all written and oral communications
  • Continual achievement of quality client satisfaction standards
  • Understand and follow company and department policies and guidelines

Knowledge and Experience

• 5+ years mortgage industry experience and a bachelor’s degree or equivalent
• Project management experience with the ability to prioritize and manage shifting demands across multiple clients
• Experience using ICE Mortgage Technology's Encompass or comparable loan origination system (LOS); EDS or document solution experience preferred
• Knowledge of mortgage closing documents, including Closing Disclosures, HELOC documents, and eClose workflows
• Comfort working within software configuration tools and rule management systems; technical aptitude to learn and navigate new platforms
• Strong written, verbal, and presentation skills with the ability to adapt communication to varied audiences
• Microsoft Office proficiency (Word, Excel, PowerPoint)

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Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.