Senior Momentum Financials Tier 2 Helpdesk Analyst

02 CACI, INC.-FEDERAL; United States; Teletrabalho; USD 63 000 - 130 000; Tempo integral

Resumo da oferta

CACI is seeking an experienced Service Desk Tier 2 Analyst to join our team supporting the Department of Veterans Affairs. You will provide advanced support for Momentum Financials in a production environment and collaborate with government staff, developers, and SMEs.

This role requires 5 years of Momentum Financials experience, strong analytical skills, and the ability to handle multiple priorities while meeting deadlines.

Qualificações

• US citizen with the ability to pass a Tier 2 MBI background investigation.
• 5 years’ experience with Momentum Financials front-end and preferably database.
• Minimum of 5 years supporting Momentum Financials implementations or operations.
• Knowledge of federal financials processes such as General Ledger, Budgeting, Accounts Payable, Accounts Receivable, and financial reporting.
• Strong analytical, problem-solving, written, and oral communication skills.
• Ability to work both independently and with a team to solve problems.
• Ability to efficiently and effectively handle multiple and shifting priorities while meeting deadlines.
• Flexibility to put in hours needed to meet tight deadlines.

Responsabilidades

• Provide advanced support for Momentum Financials in production.
• Maintain and resolve a workload of tickets and communicate statuses and impediments within project tracking tools.
• Analyze project documentation and test in non-production environments to provide complete resolutions to stakeholders in a timely manner.
• Facilitate meetings, workshops, and interviews with stakeholders to gather, validate, and review ticket issues.
• Collaborate with government employees, developers, testers and Momentum SMEs to ensure requirements are clearly understood and implemented correctly.
• Support system configuration, testing, validation activities, and execution support.
• Experience supporting Momentum enhancements and defect tracking and fixes.
• Perform impact analyses for proposed system changes, releases, and patches.
• Utilize SQL queries for data extracts
• Assist in troubleshooting Momentum production issues by analyzing system behavior, reviewing data, and coordinating with technical team to identify root causes and recommend solutions.
• Ensure deliverables comply with project standards, governance processes, and documentation requirements.
• Provide status updates, risks, and recommendations to leadership and stakeholders.
• Contribute to continuous process improvement and help identify opportunities to optimize Momentum functionality and reporting.
• Maintain Knowledge Articles for Tier 1
• Utilize Artificial Intelligence to streamline processes, improve communication and reduce costs

Conhecimentos

Momentum Financials

Analytical skills

Communication

Teamwork

Problem solving

Formação académica

Bachelor's degree in Business, Accounting, Finance, Information Systems, or related field

Ferramentas

SQL queries

Descrição da oferta de emprego

CACI is seeking an experienced Service Desk Tier 2 Analyst to join our team supporting the Department of Veterans Affairs. You will provide advanced support for Momentum Financials in a production environment and collaborate with government staff, developers, and SMEs.

This role requires 5 years of Momentum Financials experience, strong analytical skills, and the ability to handle multiple priorities while meeting deadlines.