Momentum Financials Tier 2 Support Analyst

CACI International Inc; United States; Remote; USD 63,000 - 130,000; Full time

Job summary

CACI International Inc. is seeking a Tier 2 Helpdesk Analyst to support Momentum Financials for the Department of Veterans Affairs.

The role focuses on resolving advanced tickets, analyzing system behavior, and coordinating with stakeholders to deliver timely fixes. The ideal candidate will have at least five years working with Momentum Financials, strong analytical and communication skills, and the ability to manage multiple priorities in a dynamic, high-visibility environment.

Qualifications

• US citizen with the ability to pass a Tier 2 MBI background investigation.
• 5 years’ experience with the Momentum Financials front-end and preferably database.
• Minimum of 5 years supporting Momentum Financials implementations or operations.
• Knowledge of federal financials processes (General Ledger, Budgeting, Accounts Payable, Accounts Receivable, and financial reporting).
• Strong analytical, problem-solving, written, and oral communication skills.
• Ability to work both independently and with a team to solve problems.
• Ability to efficiently and effectively handle multiple and shifting priorities while meeting deadlines.
• Flexibility to put in hours needed to meet tight deadlines.

Responsibilities

• Provide advanced customer support in a production environment for Momentum Financials.
• Maintain and resolve a workload of tickets and communicate statuses within project tracking tools.
• Analyze project documentation and test in non-production environments to provide complete resolutions to stakeholders.
• Facilitate meetings, workshops, and interviews with stakeholders to gather, validate, and review ticket issues.
• Collaborate with government employees, developers, testers and Momentum SMEs to ensure requirements are understood and implemented.
• Support system configuration, testing, validation activities, and execution support.
• Experience supporting Momentum enhancements and defect tracking and fixes.
• Perform impact analyses for proposed system changes, releases, and patches.
• Utilize SQL queries for data extracts and troubleshoot Momentum production issues.
• Ensure deliverables comply with project standards, governance processes, and documentation requirements.
• Provide status updates, risks, and recommendations to leadership and stakeholders.
• Contribute to continuous process improvement and Momentum reporting enhancements.
• Maintain Knowledge Articles for Tier 1.
• Utilize Artificial Intelligence to streamline processes and reduce costs.

Skills

Analytical skills

Problem-solving

Written and verbal communication

Team collaboration

Multitasking

Education

Bachelor’s degree in Business, Accounting, Finance, Information Systems, or related field

Tools

Momentum Financials

SQL

Job description

CACI International Inc. is seeking a Tier 2 Helpdesk Analyst to support Momentum Financials for the Department of Veterans Affairs.

The role focuses on resolving advanced tickets, analyzing system behavior, and coordinating with stakeholders to deliver timely fixes. The ideal candidate will have at least five years working with Momentum Financials, strong analytical and communication skills, and the ability to manage multiple priorities in a dynamic, high-visibility environment.