Tier 2 Helpdesk Analyst

CACI International Inc; Oregon; Híbrido; USD 63.000 - 130.000; Jornada completa

Descripción de la vacante

CACI International Inc. seeks an experienced Momentum support specialist to provide production‑level customer support, analyze tickets, and coordinate with government staff, developers and Momentum SMEs. You will drive issue resolution, data extraction via SQL, and ensure governance and documentation standards are met.

This role emphasizes collaboration, multi‑task prioritization, and readiness to extend hours to meet tight deadlines in a government environment.

Formación

• US citizen eligible for Tier 2 MBI background.
• 5 years' experience with Momentum Financials front-end and preferably database.
• Minimum of 5 years supporting Momentum Financials implementations or operations.
• Knowledge of federal financial processes: GL, Budgeting, AP, AR, and reporting.
• Strong analytical, problem-solving, written and oral communication skills.
• Ability to work independently and in a team.
• Ability to manage multiple shifting priorities and meet deadlines.
• Flexibility to put in hours to meet tight deadlines.

Responsabilidades

• Provide advanced customer support in a production environment for Momentum Financials.
• Maintain and resolve a workload of tickets and communicate statuses and impediments.
• Analyze project documentation and test in non-production environments for complete resolutions.
• Facilitate meetings, workshops and interviews with stakeholders to gather issues.
• Collaborate with government employees, developers, testers and Momentum SMEs.
• Support system configuration, testing, validation, and execution support.
• Experience supporting Momentum enhancements and defect tracking and fixes.
• Perform impact analyses for proposed system changes, releases, and patches.
• Utilize SQL queries for data extracts.
• Assist in troubleshooting Momentum production issues by analysis and coordination.
• Ensure deliverables comply with standards, governance, and documentation.
• Provide status updates, risks and recommendations to leadership.
• Contribute to continuous process improvement and Momentum reporting.
• Maintain Knowledge Articles for Tier 1.
• Utilize AI to streamline processes and reduce costs.

Conocimientos

Analytical skills

Problem solving

Written/oral communication

Team collaboration

Time management

Educación

Bachelor's degree in Business, Accounting, Finance, Information Systems, or related field

Herramientas

SQL

Descripción del empleo

Responsibilities

• Provide advanced customer support in a production environment for Momentum Financials
• Maintain and resolve a workload of tickets and communicate statuses and impediments within project tracking tools.
• Analyze project documentation and test in non-production environments to provide complete resolutions to stakeholders in a timely manner.
• Facilitate meetings, workshops, and interviews with stakeholders to gather, validate, and review ticket issues.
• Collaborate with government employees, developers, testers and Momentum SMEs to ensure requirements are clearly understood and implemented correctly.
• Support system configuration, testing, validation activities, and execution support.
• Experience supporting Momentum enhancements and defect tracking and fixes.
• Perform impact analyses for proposed system changes, releases, and patches.
• Utilize SQL queries for data extracts
• Assist in troubleshooting Momentum production issues by analyzing system behavior, reviewing data, and coordinating with technical team to identify root causes and recommend solutions.
• Ensure deliverables comply with project standards, governance processes, and documentation requirements.
• Provide status updates, risks, and recommendations to leadership and stakeholders.
• Contribute to continuous process improvement and help identify opportunities to optimize Momentum functionality and reporting.
• Maintain Knowledge Articles for Tier 1
• Utilize Artificial Intelligence to streamline processes, improve communication and reduce costs

Qualifications: Required

• US citizen with the ability to pass a Tier 2 MBI background investigation upon hire.
• 5 years' experience working with the Momentum Financials front-end and preferably database.
• Minimum of 5 years supporting Momentum Financials implementations or operations.
• Knowledge of federal financials processes such as General Ledger, Budgeting, Accounts Payable, Accounts Receivable, and financial reporting.
• Strong analytical, problem-solving, written, and oral communication skills.
• Ability to work both independently and with a team to solve problems.
• Ability to efficiently and effectively handle multiple and shifting priorities while meeting deadlines.
• Flexibility to put in hours needed to meet tight deadlines.

Qualifications: Desired

• Experience working in a government environment.
• Experience with Agile, SAFe, or hybrid delivery methodologies.
• Bachelor's degree in Business, Accounting, Finance, Information Systems, or related field.

What You Can Expect

• A culture of integrity.
• At CACI, we place character and innovation at the center of everything we do.
• As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
• An environment of trust.
• CACI values the unique contributions that every employee brings to our company and our customers - every day.
• You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
• A focus on continuous growth.
• Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Since this position can be worked in more than one location, the range shown is the national average for the position. The proposed salary range for this position is: $63,300-$129,700 CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.