AI-Driven Momentum Tier 2 Support Analyst

CACI International Inc; Oregon; Híbrido; USD 63.000 - 130.000; Jornada completa

Descripción de la vacante

CACI International Inc. seeks an experienced Momentum support specialist to provide production‑level customer support, analyze tickets, and coordinate with government staff, developers and Momentum SMEs. You will drive issue resolution, data extraction via SQL, and ensure governance and documentation standards are met.

This role emphasizes collaboration, multi‑task prioritization, and readiness to extend hours to meet tight deadlines in a government environment.

Formación

• US citizen eligible for Tier 2 MBI background.
• 5 years' experience with Momentum Financials front-end and preferably database.
• Minimum of 5 years supporting Momentum Financials implementations or operations.
• Knowledge of federal financial processes: GL, Budgeting, AP, AR, and reporting.
• Strong analytical, problem-solving, written and oral communication skills.
• Ability to work independently and in a team.
• Ability to manage multiple shifting priorities and meet deadlines.
• Flexibility to put in hours to meet tight deadlines.

Responsabilidades

• Provide advanced customer support in a production environment for Momentum Financials.
• Maintain and resolve a workload of tickets and communicate statuses and impediments.
• Analyze project documentation and test in non-production environments for complete resolutions.
• Facilitate meetings, workshops and interviews with stakeholders to gather issues.
• Collaborate with government employees, developers, testers and Momentum SMEs.
• Support system configuration, testing, validation, and execution support.
• Experience supporting Momentum enhancements and defect tracking and fixes.
• Perform impact analyses for proposed system changes, releases, and patches.
• Utilize SQL queries for data extracts.
• Assist in troubleshooting Momentum production issues by analysis and coordination.
• Ensure deliverables comply with standards, governance, and documentation.
• Provide status updates, risks and recommendations to leadership.
• Contribute to continuous process improvement and Momentum reporting.
• Maintain Knowledge Articles for Tier 1.
• Utilize AI to streamline processes and reduce costs.

Conocimientos

Analytical skills

Problem solving

Written/oral communication

Team collaboration

Time management

Educación

Bachelor's degree in Business, Accounting, Finance, Information Systems, or related field

Herramientas

SQL

Descripción del empleo

CACI International Inc. seeks an experienced Momentum support specialist to provide production‑level customer support, analyze tickets, and coordinate with government staff, developers and Momentum SMEs. You will drive issue resolution, data extraction via SQL, and ensure governance and documentation standards are met.

This role emphasizes collaboration, multi‑task prioritization, and readiness to extend hours to meet tight deadlines in a government environment.