Senior Mobile Core Network Engineer - L3 Support

King River Capital Group; United States; Hybrid; USD 90,000 - 120,000; Full time

Job summary

A dynamic telecom company is seeking a Mobile Support Engineer to join their telecom team in the United States. The role involves troubleshooting and optimizing mobile networks, providing technical support, and collaborating with various engineering teams. Ideal candidates will have extensive experience in L3 support, a strong understanding of mobile protocols, and excellent communication skills. Diverse candidates are encouraged to apply, and the company promotes a welcoming workplace environment.

Qualifications

• 10+ years experience working in a telecom environment doing L3 support or similar roles.
• Protocol signalling analysis and troubleshooting in different protocols and interfaces of 2G/3G/4G/VoLTE networks.
• Solid understanding of OSI model and TCP/IP networking, both IPv4 and IPv6.

Responsibilities

• Troubleshoot complex issues by analyzing end-to-end call traces.
• Provide technical support for NOC engineers to analyze and resolve issues.
• Development of KPIs to monitor key aspects in mobile network performance.

Skills

Mobile Networks 2G/3G/4G/5G

Protocol signalling analysis

Analytical skills

Grafana

Prometheus

ElasticSearch

Python

Linux

Bash

Communication skills

Interpersonal skills

Tools

Wireshark

Job description

A dynamic telecom company is seeking a Mobile Support Engineer to join their telecom team in the United States. The role involves troubleshooting and optimizing mobile networks, providing technical support, and collaborating with various engineering teams. Ideal candidates will have extensive experience in L3 support, a strong understanding of mobile protocols, and excellent communication skills. Diverse candidates are encouraged to apply, and the company promotes a welcoming workplace environment.