Senior ML Engineer, CX Intelligence (Remote)

Coinbase, Inc.; Hartford (CT); Remote; USD 218,000 - 257,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

Coinbase seeks a Staff Machine Learning Engineer, CX Intelligence, to lead production ML systems powering Help Center, chat, and customer support. You will drive architecture, safety guardrails, and scalable data workflows with Python while mentoring teams and shaping cross-functional roadmaps.

This is a remote-first role within a globally distributed company. You will partner with leaders to deliver high-impact ML projects, focus on responsibility, security, and performance, and help advance

Qualifications

• 8+ years of experience in machine learning and software engineering.
• Hands-on with LLMs, DL, GNNs, gradient-boosted trees, or regression; plus NLP, information retrieval, data mining, or advanced statistics.
• Strong Python skills with production-grade code.
• Experience mentoring engineers and raising technical standards.
• Utilizes generative AI responsibly with human oversight.

Responsibilities

• Own the design and delivery of production ML systems, applying LLMs, deep learning, graph neural networks, and classical ML techniques to solve complex customer experience problems.
• Partner with leadership and cross-functional stakeholders to define strategic roadmaps and translate vision into quarterly execution plans with measurable outcomes.
• Lead high-impact ML projects end-to-end, from architecture through production, managing priorities, risks, and dependencies.
• Build scalable, secure, and reliable ML systems, evaluation pipelines, and data workflows using high-quality, well-tested Python code.
• Mentor engineers and establish team-wide standards for design, testing, observability, and operational excellence.
• Drive design reviews covering security, responsible AI, model quality, and architectural integrity, improving reliability, scalability, and latency across the stack.

Skills

LLMs

Deep learning

Graph neural networks

Gradient-boosted trees

Regression

NLP

Information retrieval

Data mining

Advanced statistics

Python

Mentoring

Responsible AI

Tools

Python

Job description

Coinbase seeks a Staff Machine Learning Engineer, CX Intelligence, to lead production ML systems powering Help Center, chat, and customer support. You will drive architecture, safety guardrails, and scalable data workflows with Python while mentoring teams and shaping cross-functional roadmaps.

This is a remote-first role within a globally distributed company. You will partner with leaders to deliver high-impact ML projects, focus on responsibility, security, and performance, and help advance