Senior ML Engineer - AI Services for Enterprise SaaS

Workato; Belgrade (MT); On-site; USD 140,000 - 190,000; Full time

Job summary

Workato is seeking a Middle / Senior Machine Learning Engineer / Data Scientist to design, build, deploy, and improve ML/LLM-powered services across the Workato platform. You will collaborate with Engineering, Product, and Design to define metrics and experiments, delivering AI-powered product capabilities.

The role emphasizes strong Python, NLP/LLM experience, and practical software engineering practices, with a focus on reliable, scalable AI systems that enhance automation and product

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Engineering, Mathematics, Statistics, or equivalent practical experience.
• 3+ years of experience in Machine Learning Engineering, Data Science, or a similar role.
• Hands-on experience with NLP and/or LLM-based systems.
• Strong understanding of software engineering fundamentals (testing, code quality, debugging, version control).
• Ability to work collaboratively in a fast-moving environment and drive projects with ownership.

Responsibilities

• Build and improve AI services using LLMs and custom machine learning models for production use cases.
• Design, develop, and operate ML/LLM systems end-to-end, from prototyping to deployment and monitoring.
• Write high-quality Python code that is testable, maintainable, and efficient.
• Improve validation, observability, and performance monitoring for ML services (quality, latency, reliability, cost).
• Partner cross-functionally with product managers, platform engineers, and other stakeholders to ship AI-powered product capabilities.
• Evaluate and improve existing implementations by identifying bottlenecks, bugs, and opportunities for optimization.
• Design controlled experiments to test the features for our AI-based products and perform deep analysis from the results to find actionable insights
• Contribute to technical design and code reviews, helping raise engineering quality across the team.
• Experiment and iterate on model behavior, prompting, retrieval, tool use, or orchestration strategies to improve user outcomes.

Skills

Python

NLP/LLM

Software engineering

Ownership

Team collaboration

Education

Bachelor’s or Master’s in CS/Engineering/Math/Stats

Job description

Workato is seeking a Middle / Senior Machine Learning Engineer / Data Scientist to design, build, deploy, and improve ML/LLM-powered services across the Workato platform. You will collaborate with Engineering, Product, and Design to define metrics and experiments, delivering AI-powered product capabilities.

The role emphasizes strong Python, NLP/LLM experience, and practical software engineering practices, with a focus on reliable, scalable AI systems that enhance automation and product