Senior ML Data Scientist — Conversational AI

Press Ganey; Provo (UT); On-site; USD 100,000 - 140,000; Full time

Job summary

Press Ganey is seeking a Machine Learning Data Scientist III – Conversational AI to join the AI Solutions team. The role focuses on designing and evaluating conversational agents, collaborating with AI scientists and ML engineers to create innovative AI products, and ensuring responsible AI practices across the development lifecycle.

Ideal candidates have 5+ years in applied research or software engineering, strong Conversational AI expertise, and hands-on experience with LangChain, generative

Qualifications

• 5+ years of professional experience in Applied Research or Software Engineering.
• Proven experience in Conversational AI / Dialogue Systems.
• Experience with Generative AI toolkits and standards.

Responsibilities

• Design, develop, and evaluate Conversational AI Agents.
• Collaborate with AI Scientists and ML Engineers on AI products.
• Ensure alignment with state-of-the-art practices across the team.
• Work with Responsible AI & Model Validation Center to ensure ethical AI.

Skills

Conversational AI

Dialogue systems

Generative AI

Cross-team collab

Education

Master’s degree in CS/AI

PhD in CS/AI (preferred)

Tools

LangChain

LangGraph

MCP

ADK

A2A

Docker

Kubernetes

Azure

AWS

GCP

Databricks

Apache Spark

Job description

Press Ganey is seeking a Machine Learning Data Scientist III – Conversational AI to join the AI Solutions team. The role focuses on designing and evaluating conversational agents, collaborating with AI scientists and ML engineers to create innovative AI products, and ensuring responsible AI practices across the development lifecycle.

Ideal candidates have 5+ years in applied research or software engineering, strong Conversational AI expertise, and hands-on experience with LangChain, generative