Senior Mitigation Lead & Field Tech Expert

SERVPRO of North Killeen, Harker Heights, and SERVPRO of Southwest Bell County, South Killeen; United States; On-site; USD 70,000 - 90,000; Full time

Job summary

SERVPRO of North Killeen, Harker Heights, and SERVPRO of Southwest Bell County is searching for a Senior Mitigation Manager. The role requires extensive experience in property restoration, with at least 7 years in the field, including crew management.

This position is pivotal in delivering exceptional customer experiences and leading a technical team to operational excellence, ensuring each project maintains the highest standards of proficiency and safety.

Qualifications

• Minimum of 7 years of experience in property restoration.
• Industry certifications required, such as IICRC certifications.
• 3 years of crew management or supervisory experience.

Responsibilities

• Serve as the resident subject matter expert on mitigation and restoration processes.
• Manage the performance of the mitigation team.
• Ensure customer satisfaction and build confidence with clients.

Skills

Technical proficiency in property mitigation

Leadership skills

Effective communication skills

Interpersonal skills

Education

Industry certifications (IICRC certifications such as WRT, ASD, AMRT)

7+ years of experience in property restoration

3+ years of crew management/supervisory experience

Job description

SERVPRO of North Killeen, Harker Heights, and SERVPRO of Southwest Bell County is searching for a Senior Mitigation Manager. The role requires extensive experience in property restoration, with at least 7 years in the field, including crew management.

This position is pivotal in delivering exceptional customer experiences and leading a technical team to operational excellence, ensuring each project maintains the highest standards of proficiency and safety.