Senior Mid-Market CSM - Drive Growth & Retention (Remote)

Signifyd; United States; Remote; USD 110,000 - 130,000; Full time

Benefits offered by this job

401K Match

Stock Options

Annual bonus or commissions

Paid Parental Leave

Health Insurance

Vision Insurance

Short/Long Disability

Job summary

Signifyd is seeking a Senior Mid-Market Customer Success Manager to drive adoption, retention, and expansion across 30+ merchants in a remote US role. You will partner with Sales, Implementation, and Risk teams to ensure outstanding customer experiences and achieve revenue targets.

The role emphasizes executive communication, high-volume client management, and ongoing optimization of onboarding and renewal processes. Remote US position with competitive benefits.

Qualifications

• 3+ years of Customer Success Management or Account Management experience.
• Proven experience managing a high-volume book of business (30+ accounts).
• Proven track record of closing renewals and expansion opportunities, including a foundation in pitching, pricing and margin analysis.
• Proficiency in Salesforce, Looker, Jira, Confluence, Outreach, NetSuite and margin analysis tools.
• Analytical and metrics-driven workstyle.
• Excellent written and verbal communication and presentation skills, including with executive stakeholders.

Responsibilities

• Oversee the customer lifecycle to drive adoption and retention for 30+ assigned clients.
• Project manage onboarding and coordinating internal/external activities.
• Work with cross-functional teams to orchestrate service infrastructure around client needs.
• Identify and close renewals and expansion opportunities; analyze complex situations for renewal options.
• Drive upsell and scalable outreach across a large portfolio.
• Own commercial activities including opportunity management and contract workflows.

Skills

Customer success

Account management

Analytical thinking

Communication

Margin analysis

Salesforce

Looker

Jira

Confluence

NetSuite

Tools

Salesforce

Looker

Jira

Confluence

Outreach

NetSuite

Job description

Signifyd is seeking a Senior Mid-Market Customer Success Manager to drive adoption, retention, and expansion across 30+ merchants in a remote US role. You will partner with Sales, Implementation, and Risk teams to ensure outstanding customer experiences and achieve revenue targets.

The role emphasizes executive communication, high-volume client management, and ongoing optimization of onboarding and renewal processes. Remote US position with competitive benefits.