Customer Success Manager, Mid-Market (Fully Remote)

Signifyd; United States; Remote; USD 75,000 - 110,000; Full time

Job summary

Signifyd is hiring a Customer Success Manager to drive success, protect revenue, and expand within a Mid-Market portfolio. You will proactively engage existing merchants, mitigate churn risks, and onboard new merchants.

Responsibilities include managing ~30 accounts, identifying upsell opportunities, analyzing client data, and delivering product training. Collaboration with implementation, sales, risk, and data science teams ensures a best-in-class customer experience.

Qualifications

• 1–3 years in customer-facing roles such as CS, AM, or Sales.
• Strong communication and analytical skills emphasized; Salesforce proficiency is a plus.
• Bachelor's degree required and ability to thrive in a fast-paced, deadline-driven setting.

Responsibilities

• Manage engagements with ~30 accounts, identify upsell opportunities, and analyze client data for optimization.
• Collaborate with implementation, sales, risk, and data science teams to ensure exceptional customer experience.
• Conduct business reviews and provide product training and guidance for inbound inquiries.

Skills

Communication

Time management

Analytical skills

Salesforce

Education

Bachelor's degree

Tools

Salesforce

Job description

• Signifyd empowers confident, fraud-free commerce by helping online retailers provide superior customer experiences and eliminate fraud.
• Our people drive our mission with commitment, empathy, and creativity, serving thousands of merchants across more than 100 countries.

The Role:

• As a Customer Success Manager, you will drive success, net revenue retention, and expansion within our Mid-Market portfolio.
• You will proactively engage existing merchants, mitigate churn risks, and onboard new merchants.

What You'll Do:

• Manage engagements with ~30 accounts, identify upsell opportunities, and analyze client data for optimization.
• Collaborate with implementation, sales, risk, and data science teams to ensure exceptional customer experience.
• Conduct business reviews and provide product training and guidance for inbound inquiries.

Requirements:

• 1-3 years in customer-facing roles like Customer Success, Account Management, or Sales.
• Strong communication, time management, and analytical skills with Salesforce proficiency advantageous.
• Bachelor's degree required and ability to thrive in a fast-paced, deadline-oriented setting.

Signifyd

Signifyd helps merchants grow their businesses by building trusted customer relationships and eliminating fraud. Trusted by thousands of leading merchants across more than 100 countries, the company securely processes billions of transactions each year with a team invested in clients' success.