Senior Microsoft 365 Operations Leader

Bank of America; Plano (TX); On-site; USD 180,000 - 240,000; Full time

Job summary

Bank of America is seeking an experienced Technology Executive to lead the Microsoft 365 Operations function. You will own end-to-end service delivery, governance, and cost management for a 200+ resource enterprise environment, ensuring security, reliability and user experience across Exchange Online, Teams, SharePoint, OneDrive, and related services.

You will mentor leaders, drive modernization, and align delivery with product strategy while partnering with risk, compliance, finance, HR, and

Qualifications

• 10+ years of progressive technology leadership experience on large Microsoft 365 / collaboration platforms.
• Experience leading enterprise-scale operations, governance, and risk management.
• Strong executive communication and cross-functional influence across security, legal, procurement, and facilities.
• Proven ability to translate technical strategy into business outcomes and budgets.

Responsibilities

• Own end-to-end Microsoft 365 operations, including reliability, incident management, governance, and executive reporting.
• Lead cross-functional teams and partner with risk, compliance, finance, HR, and legal for enterprise platforms.
• Drive operational excellence through automation, monitoring, and continuous improvement.
• Represent Microsoft 365 Operations in executive forums and major incident reviews.

Skills

Influence

Risk Management

Solution Design

Stakeholder Management

Technical Strategy Development

Analytical Thinking

Application Development

Collaboration

Result Orientation

Solution Delivery Process

Agile Practices

Architecture

Automation

Data Management

DevOps Practices

Job description

Bank of America is seeking an experienced Technology Executive to lead the Microsoft 365 Operations function. You will own end-to-end service delivery, governance, and cost management for a 200+ resource enterprise environment, ensuring security, reliability and user experience across Exchange Online, Teams, SharePoint, OneDrive, and related services.

You will mentor leaders, drive modernization, and align delivery with product strategy while partnering with risk, compliance, finance, HR, and