MS 365 & Power Platform Operations Lead

Bank of America

Minnesota

On-site

USD 105,000 - 167,000

Full time

14 days+

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Job summary

Bank of America is hiring for a M365 and Power Platform Operational Manager to oversee daily operations, ensure service stability, and governance for OneDrive for Business, SharePoint Online, MS 365 Office apps, and MS Power Platform across a large enterprise. You will lead cross-functional teams, coordinate incidents, changes, and capacity, and drive continuous improvement.

The role emphasizes operational readiness, dashboards, risk reviews, and collaboration with security, compliance, and

Qualifications

2+ years of experience managing operational teams, vendors, service queues, technical workstreams, or production support functions.
Experience managing incidents, service requests, changes, escalations, operational risks, service metrics, recurring issues, and stakeholder communications in a structured IT service management environment.
Understanding of identity and access concepts, including Microsoft Entra ID, groups, roles, conditional access concepts, least-privilege administration, and delegated administration models.
Strong analytical, written communication, verbal communication, documentation, stakeholder management, prioritization, and problem-solving skills.
Ability to perform effectively in a fast-paced, high-pressure operational environment.

Responsibilities

Manage day-to-day operations for OneDrive for Business, SharePoint Online, Microsoft 365 Office applications, and Microsoft Power Platform services across the enterprise.
Lead operational administrators, engineers, analysts, support resources, and vendor partners responsible for service monitoring, incident response, change execution, request fulfillment, and platform support.
Own operational readiness for service changes, feature releases, migrations, remediation work, platform updates, and governance changes, ensuring communications, support plans, and rollback considerations are in place.
Oversee service health monitoring, ticket queues, incident trends, change calendars, backlog prioritization, operational risk tracking, and escalation management across Microsoft 365 services.
Ensure operational controls are consistently executed, including site lifecycle processes, storage management, access reviews, sharing controls, permission standards, and support procedures.
Partner with security, compliance, records management, legal, risk, audit, and technology teams to operationalize data protection, retention, sensitivity labeling and information governance.
Maintain standard operating procedures, runbooks, support models, knowledge articles, service metrics, governance checklists, and operational reporting for supported platform.
Drive problem management, root-cause analysis, recurring incident reduction, corrective action tracking, and continuous service improvement activities.
Prepare operational dashboards, leadership updates, service reviews, and risk summaries covering service performance, SLA trends, incident volumes, adoption, compliance posture, platform usage, and operational maturity