Senior Microsoft 365 Operations Leader

Bank of America; Chicago (IL); On-site; USD 150,000 - 210,000; Full time

Job summary

Bank of America in Chicago seeks a Technology Executive to lead Microsoft 365 Operations and Enterprise Productivity services, driving strategy, governance, and end-to-end delivery. You will oversee a 200+ resource organization, align with risk, compliance, and business leaders, and champion modern, Agile solution delivery across collaboration, messaging, and voice platforms.

The role emphasizes operational excellence, cost efficiency, security, and a strong focus on customer outcomes, with

Qualifications

• 10+ years of technology leadership in enterprise settings with Microsoft 365 or collaboration platforms.
• Strong executive communication and cross-functional influence across risk, legal, procurement, facilities.
• Proven track record delivering complex programs on time with measurable business outcomes.

Responsibilities

• Own end-to-end operational management of collaboration and productivity platforms across the enterprise.
• Set operating models, governance, runbooks, and escalation paths for services such as Teams, Exchange Online, SharePoint, OneDrive.
• Lead large teams, manage budgets, and drive continuous service improvement and cost optimization.
• Partner with security, compliance, legal, and business leadership to align technology with risk and regulatory requirements.

Skills

Influence

Risk Management

Solution Design

Stakeholder Management

Technical Strategy Development

Analytical Thinking

Application Development

Collaboration

Result Orientation

Solution Delivery Process

Agile Practices

Architecture

Automation

Data Management

DevOps Practices

Job description

Bank of America in Chicago seeks a Technology Executive to lead Microsoft 365 Operations and Enterprise Productivity services, driving strategy, governance, and end-to-end delivery. You will oversee a 200+ resource organization, align with risk, compliance, and business leaders, and champion modern, Agile solution delivery across collaboration, messaging, and voice platforms.

The role emphasizes operational excellence, cost efficiency, security, and a strong focus on customer outcomes, with