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Job summary
An experienced technical solutions provider is seeking a Technical Support Engineer in Massachusetts. This role involves providing remote troubleshooting and diagnostic support for dimensional metrology systems. The ideal candidate has 3-7 years of relevant experience, strong mechanical and electrical troubleshooting skills, and excellent communication abilities. Collaborating closely with engineering and sales teams, this role offers opportunities for professional growth and development in a dynamic environment.
Qualifications
3–7 years of experience in technical support, field service, calibration, or metrology-related role.
Strong mechanical and electrical troubleshooting ability.
Advanced software troubleshooting experience.
Responsibilities
Provide remote troubleshooting and diagnostic support for dimensional metrology systems.
Serve as technical escalation point for complex technical issues.
Develop and maintain technical documentation and troubleshooting guides.
Skills
Technical support experience
Troubleshooting abilities
Analytical and problem-solving skills
Communication skills
Education
Associate or Bachelor’s degree in Engineering or related field
Tools
CRM or field service management systems
Job description
An experienced technical solutions provider is seeking a Technical Support Engineer in Massachusetts. This role involves providing remote troubleshooting and diagnostic support for dimensional metrology systems. The ideal candidate has 3-7 years of relevant experience, strong mechanical and electrical troubleshooting skills, and excellent communication abilities. Collaborating closely with engineering and sales teams, this role offers opportunities for professional growth and development in a dynamic environment.