Senior Membership Manager

Onelife Fitness; Newport News (VA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Complimentary club membership

Guest privileges

Training discounts

Employee referral bonus

In-house Certification

Continuing Education

Full-Time Benefits

Job summary

Onelife Fitness in Newport News, VA, is seeking a Senior Membership Manager to lead the member experience, drive consistent membership sales, and oversee day-to-day club operations.

You will recruit, enroll, and retain members, host tours, coach staff, generate local leads, and track activity in our CRM systems, delivering the Ultimate Fitness Experience. This role rewards a strong communicator with sales experience and a professional presence.

Qualifications

• High school diploma or GED required.
• CPR/AED certification (or willingness to obtain within 30 days).
• 2+ years sales experience preferred.
• Strong communication, sales, and people-management skills.
• Organized, punctual, and customer-focused with a friendly, professional presence.
• Comfortable with basic computer systems (MS Office, CRM).
• Willingness to work flexible hours (including weekends and evenings).

Responsibilities

• Recruit, convert, and retain members to meet monthly sales goals
• Host tours, enroll members, and manage follow-ups
• Lead and coach staff in your assigned department; create schedules and manage payroll approvals
• Generate local leads and support club marketing/outreach
• Track leads, appointments, and point-of-sale interactions in our systems
• Lead from the Front and help with day-to-day club ops

Skills

Sales experience

Communication skills

People management

CRM skills

Organizational skills

Customer focus

MS Office

Flexible hours

Team leadership

Education

High school diploma or GED

Job description

Join our energetic club team and lead the member experience! As a Senior Membership Manager you’ll keep members happy, drive consistent membership sales, and help manage day-to-day club operations. You’ll coach teammates, host tours, convert prospects — all while delivering the Ultimate Fitness Experience.

What You’ll Do

• Recruit, convert, and retain members to meet monthly sales goals
• Host tours, enroll members, and manage follow-ups
• Lead and coach staff in your assigned department; create schedules and manage payroll approvals
• Generate local leads and support club marketing/outreach
• Track leads, appointments, and point-of-sale interactions in our systems
• Lead from the Front and help with day-to-day club ops

What We're Looking For

• High school diploma or GED required
• CPR/AED certification (or willingness to obtain within 30 days)
• 2+ years sales experience preferred
• Strong communication, sales, and people-management skills
• Organized, punctual, and customer-focused with a friendly, professional presence
• Comfortable with basic computer systems (MS Office, CRM/sales tracking)
• Willingness to work flexible hours (including weekends and evenings)

Why you’ll love it

• Be part of a fun, fast-paced team dedicated to member success
• Opportunities to grow into leadership roles across our expanding club network

Benefits & Perks

• Complimentary club membership + guest privileges
• Discounts on training, spa services, programs, and apparel
• Employee referral bonus
• In-house Certification + Continuing Education
• Full-Time Only: Medical, dental, vision, life insurance, 401(k), and paid time off

ONELIFE FITNESS IS AN EQUAL OPPORTUNITY EMPLOYER

Know Your Rights

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities