Senior Member Solutions Consultant

Desert Financial Credit Union; Surprise (AZ); On-site; USD 52,000 - 68,000; Full time

Job summary

Desert Financial Credit Union is seeking a Senior Member Solutions Representative (Sr MSR) to deliver expert-level service to members with complex financial needs. You will resolve advanced requests with independence and serve as an escalation resource within the branch.

You will build relationships through consultative conversations, support onboarding, and assist with lending and business accounts. The role requires policy accuracy, digital-tool proficiency, and a commitment to service

Qualifications

• High school diploma or GED is required.
• 1+ years of experience in Sales and Service.
• 1+ years of cash handling experience.
• 1+ years of previous financial institution experience.
• Demonstrates expert attention to detail and accuracy across systems and compliance.

Responsibilities

• Deliver expert‑level member service and consultative engagement.
• Assist with onboarding and consultative financial support using a sales approach.
• Educate members on digital tools and promote self‑service adoption.
• Execute advanced member transactions and account servicing with precision.
• Serve as a senior escalation resource and support branch operations.

Skills

Sales & Service

Notary Public

NMLS Registration

Attention to detail

Education

High School Diploma or GED

Job description

Desert Financial Credit Union is seeking a Senior Member Solutions Representative (Sr MSR) to deliver expert-level service to members with complex financial needs. You will resolve advanced requests with independence and serve as an escalation resource within the branch.

You will build relationships through consultative conversations, support onboarding, and assist with lending and business accounts. The role requires policy accuracy, digital-tool proficiency, and a commitment to service