Senior Member Services & Benefits Specialist

N Y C District Council Carpenters Welfare Fund; New York (NY); On-site; USD 65,000 - 69,000; Full time

Benefits offered by this job

Health benefits

Annuity contribution

Paid time off

Professional development (CEBS)

Job summary

The NYCDCC Benefit Funds are seeking an experienced Member Services Representative II to provide advanced support on Health & Welfare, Pension, Annuity, Vacation, and Scholarship programs. You will resolve complex inquiries, research benefits, and liaise with internal teams and external vendors to ensure accurate, confidential member assistance.

Ideal candidates will have strong benefit knowledge, excellent communication, and the ability to manage multiple priorities in a fast-paced environment,

Qualifications

• Bachelor's degree in Business Administration or related field required.
• Minimum of three to five years of customer service experience required, preferably in benefits administration, healthcare, insurance, pension administration, or a related field.

Responsibilities

• Serve as a primary resource for resolving complex member inquiries regarding eligibility and benefits.
• Research and investigate member account issues and benefit discrepancies.
• Review and analyze member records for accuracy and compliance with Fund policies.
• Assist members with enrollment processes, documentation, and deadlines.
• Maintain documentation of member interactions and follow-up actions.

Skills

Customer service

Communication

Confidentiality

Microsoft Office

Bilingual English/Spanish

Multitasking

Problem solving

Attention to detail

Education

Bachelor's degree in Business Administration or related field

Tools

CRM software

Job description

The NYCDCC Benefit Funds are seeking an experienced Member Services Representative II to provide advanced support on Health & Welfare, Pension, Annuity, Vacation, and Scholarship programs. You will resolve complex inquiries, research benefits, and liaise with internal teams and external vendors to ensure accurate, confidential member assistance.

Ideal candidates will have strong benefit knowledge, excellent communication, and the ability to manage multiple priorities in a fast-paced environment,