Consumer Benefits Account Manager

Businessolver; United States; Presencial; USD 50 000 - 80 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Benefits package

Bonus opportunity

Resumo da oferta

Businessolver is seeking an Account Manager to serve as the day-to-day liaison between clients and production teams, ensuring goals and timelines are understood and met. You will manage client calls, train new administrators, and maintain standard operating procedures and process documentation.

Responsibilities include educating clients on product updates, communicating system functionality, and driving service delivery improvements across teams during Annual Enrollment periods and project

Qualificações

• Bachelor’s degree preferred in management or communications
• 4+ years in client-facing roles and relationship management
• Strong understanding of consumer accounts and benefits administration
• Knowledge of consumer accounts systems is critical
• Ability to lead meetings, deliver presentations, and manage multiple stakeholders
• Consultative communication style with market insights for clients
• Resourceful problem solver with ability to work under pressure

Responsabilidades

• Serve as day-to-day liaison between clients and production teams
• Manage client calls and train new client administrators
• Maintain client documentation (SOPs, processes)
• Educate clients on product updates and system functionality
• Communicate new features and industry news to clients
• Drive continual service delivery improvements across teams
• Coordinate Annual Enrollment and Plan Year closeout activities
• Participate in sales finalist meetings and support client visits
• Collaborate with internal teams on trends and training needs

Conhecimentos

Client management

Relationship building

Project management

Presentations

Consultative communication

Cross-functional collaboration

Problem solving

Tech-savvy

Formação académica

Bachelor’s Degree in Management or Communications

Ferramentas

CRM systems

Descrição da oferta de emprego

Since 1998, Businessolver has delivered market-changing benefits technology and services supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals, Businessolver's unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight.

• Please be aware of recruitment scams. Businessolver does not make job offers outside of our official hiring process or request payment or sensitive personal information. You will never receive an offer of employment without meeting a hiring authority and having a "live" and face-to-face conversation.**
  
  

The Account Manager has a strong client management background and will serve as the day-to-day point of contact for our clients. You are accountable for delivering a consistent, high quality Businessolver experience in a seriously delightful way. If you are a driven and passionate professional who enjoys providing exceptional service we would like to hear from you!

The Gig

• Serve as a day-to-day liaison between our clients and our production teams, making sure we understand all goals, objectives and time constraints
• Manage and facilitate client calls and new client administrator training
• Maintain all client documentation such as Standard Operating Procedures and process related documentation
• Engage in ongoing educational opportunities on product releases, updates and system functionality
• Educate, discuss, and collaborate with clients on relevant product updates, engaging in consultation with leadership as needed
• Provide concise communication regarding new system functionality, industry news, open items, project initiatives, and resolution activity
• Drive continual improvement of the delivery of services from all teams; ensuring a cohesive, high quality service
• Coordinate Annual Enrollment and Plan Year closeout related activities and proactively engage the clients and internal teams as needed on open items
• Participate in sales finalist meetings and partner with the sales team on prospect visits and scope of services presentations
• Partner with internal teams to identify and discuss trends and training needs, providing support and expertise to the Service Center team
• When it comes down to it, make them love us…a lot!
  
  

Skills And Abilities

• Bachelor’s Degree in Management or Communication preferred
• 4+ years’ experience working with clients and building relationships with direct experience in the consumer accounts / employee benefits / benefit administration industry
• Must have strong understanding of consumer spending account administration and the impact it has on the industry
• Consumer accounts system(s) knowledge is critical to success
• Strong relationship management and project management expertise, analytical skills, and the ability to engage and motivate multiple stakeholders across the organization
• Ability to lead client meetings, deliver presentations, and establish relationships
• Consultative approach to communication – giving the clients insight to activity in the market that may potentially impact their business – while providing solutions related to our platform
• Demonstrated ability to partner with other functional areas/organizations to deliver a seamless experience for the customer
• Ability to maintain grace under pressure – especially during the busy season; basically, the ability to bring order out of creative chaos during a compressed, high-pressure period
• You must be a resourceful and creative problem solver – constructively working with team members to find solutions
• Tech savvy – must have a comfort level with learning new technology and being able to communicate effectively when discussing with clients
  
  

The pay range for this position is 50K to 80K per year (pay to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data).

This role is eligible to participate in the annual bonus incentive plan.

Other Compensation: If this position is full-time or part-time benefit eligible, you will receive a comprehensive benefits package which can be viewed here: https://businessolver.foleon.com/bsc/job-board-businessolver-virtual-benefits-guide/

Dear Applicant.

At Businessolver, we take our responsibility to protect our clients, employees, and company seriously and that begins with the hiring process.

Our approach is thoughtful and thorough. We’ve built a multi-layered screening process designed to identify top talent and ensure the integrity of every hire. This includes quickly filtering out individuals who may attempt to misrepresent themselves or act in bad faith.

We also partner with trusted, best-in-class providers to conduct background checks, verify identities, and confirm references. These steps aren’t just about compliance, they’re about ensuring fairness, safety, and trust for everyone involved.

Put simply: we will always confirm that you are who you say you are. It's just one of the many ways we uphold the standards that matter most, to you, to us, and to the people we serve.

With heart,

The Businessolver Recruiting Team

Businessolver is committed to maintaining an environment that protects client data. We train our employees to maintain leading class security practices and expect all employees to adhere to policy, procedures and controls.

(Applicable to all roles at an AVP, DIR, VP, Head Of or SVP and above level):

Serve as a security contact for the business unit. Responsible for driving adoption and compliance with information security and privacy practices. Serve as a liaison with the information security team on security and privacy matters.

Equal Opportunity at Businessolver:

Businessolver is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.