AVP of Client Services (Remote)

Businessolver; United States; Remote; USD 90,000 - 140,000; Full time

Benefits offered by this job

Quarterly bonus incentive plan

Benefits package

Job summary

Businessolver is seeking an AVP of Client Services to lead client portfolios with a focus on operational excellence, service delivery, risk management, and team performance. The role requires coaching CSLs, cross-functional partnering, and driving continuous improvement across enrollment and service processes.

Eligible for quarterly bonus; comprehensive benefits package and a strong security-conscious culture accompany the position.

Qualifications

• 8+ years of progressive leadership experience in Benefits Administration, Client Services, Customer Success, HR Technology, or Healthcare.
• Demonstrated experience leading individual contributors and driving operational performance.
• Strong coaching, employee development, and performance management capabilities.
• Proven experience managing client escalations and service delivery risks.
• Proven ability to use data, metrics, and insights to guide decision-making and improve outcomes.

Responsibilities

• Lead service execution, client health monitoring, escalation management, and corrective action planning across assigned client portfolios.
• Ensure consistent annual enrollment delivery, service continuity planning, and proactive resolution of client impacting issues.
• Partner cross-functionally to align client strategies, address systemic service issues, and reinforce clear documentation and follow-through.
• Set operating rhythms that create visibility into service performance, escalation trends, execution risks, and action plans.
• Prepare CSLs to lead client conversations with data, sound judgment, and clear ownership of commitments.
• Directly manage and develop CSLs through coaching, feedback, role clarity, development planning, and performance accountability.
• Build leadership capability, support onboarding and capability development, and foster engagement, retention, and career growth.
• Identify talent risks, succession needs, and differentiated development opportunities within the CSL population.
• Lead daily operating reviews, monitor performance metrics, and use insights to prioritize action and continuous improvement.
• Ensure capacity, workload distribution, and resource allocation support client needs and team performance.
• Monitor adoption of new processes, tools, and expectations; accelerate unresolved risks and reinforce accountability when gaps appear
• Support sales activities, finalist presentations, scope discussions, talent planning, workforce needs, and adoption of organizational initiatives.
• Perform other duties as assigned and comply with all policies and standards.

Skills

Leadership experience

Client Services

HR Technology / Benefits

Coaching & development

Data-driven decisions

Escalation management

Performance management

Job description

Since 1998, Businessolver has delivered market-changing benefits technology and services supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals, Businessolver's unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight.

The Assistant Vice President (AVP) of Client Services is accountable for driving operational excellence, service delivery consistency, client risk management, and team performance across an assigned client portfolio. This role leads Client Service Leaders (CSLs) by setting clear expectations, coaching for performance, developing leadership capability, and providing escalation support to ensure consistent execution of Businessolver’s client experience strategy.

The Gig:

Client and Operational Leadership

• Lead service execution, client health monitoring, escalation management, and corrective action planning across assigned client portfolios.
• Ensure consistent annual enrollment delivery, service continuity planning, and proactive resolution of client impacting issues.
• Partner cross-functionally to align client strategies, address systemic service issues, and reinforce clear documentation and follow-through.
• Set operating rhythms that create visibility into service performance, escalation trends, execution risks, and action plans.
• Prepare CSLs to lead client conversations with data, sound judgment, and clear ownership of commitments.
• Directly manage and develop CSLs through coaching, feedback, role clarity, development planning, and performance accountability.
• Build leadership capability, support onboarding and capability development, and foster engagement, retention, and career growth.
• Identify talent risks, succession needs, and differentiated development opportunities within the CSL population.

Execution and Performance Management

• Lead daily operating reviews, monitor performance metrics, and use insights to prioritize action and continuous improvement.
• Ensure capacity, workload distribution, and resource allocation support client needs and team performance.
• Monitor adoption of new processes, tools, and expectations; accelerate unresolved risks and reinforce accountability when gaps appear

Business Partnership

• Support sales activities, finalist presentations, scope discussions, talent planning, workforce needs, and adoption of organizational initiatives.
• Perform other duties as assigned and comply with all policies and standards.

What you need to make the cut:

• 8+ years of progressive leadership experience in Benefits Administration, Client Services, Customer Success, HR Technology, or Healthcare.
• Demonstrated experience leading individual contributors and driving operational performance.
• Strong coaching, employee development, and performance management capabilities.
• Proven experience managing client escalations and service delivery risks.
• Proven ability to use data, metrics, and insights to guide decision-making and improve outcomes.

The pay range for this position is $90K to $140K per year (pay to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data).

This role is eligible to participate in the quarterly bonus incentive plan.

Other Compensation: If this position is full-time or part-time benefit eligible, you will receive a comprehensive benefits package which can be viewed here: https://businessolver.foleon.com/bsc/job-board-businessolver-virtual-benefits-guide/

Dear Applicant.

At Businessolver, we take our responsibility to protect our clients, employees, and company seriously and that begins with the hiring process.

Our approach is thoughtful and thorough. We’ve built a multi-layered screening process designed to identify top talent and ensure the integrity of every hire. This includes quickly filtering out individuals who may attempt to misrepresent themselves or act in bad faith.

We also partner with trusted, best-in-class providers to conduct background checks, verify identities, and confirm references. These steps aren’t just about compliance, they’re about ensuring fairness, safety, and trust for everyone involved.

Put simply: we will always confirm that you are who you say you are. It’s just one of the many ways we uphold the standards that matter most, to you, to us, and to the people we serve.

With heart,
The Businessolver Recruiting Team

Businessolver is committed to maintaining an environment that protects client data. We train our employees to maintain leading class security practices and expect all employees to adhere to policy, procedures and controls.

(Applicable to all roles at an AVP, DIR, VP, Head Of or SVP and above level):

Serve as a security contact for the business unit. Responsible for driving adoption and compliance with information security and privacy practices. Serve as a liaison with the information security team on security and privacy matters.

Equal Opportunity at Businessolver:

Businessolver is an Affitive Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.