Senior Member Service Specialist - Branch Leader

Golden 1 Credit Union; Auburn (CA); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Market-competitive compensation

Career development opportunities

Commitment to Diversity, Equity and IN

Job summary

Golden 1 Credit Union is seeking a Member Service Specialist IV at the Auburn Branch. In this non-exempt role, you will process transactions, provide financial services, and coach staff while supporting branch operations. You will engage members in consultative dialogue to assess needs and offer solutions.

The position emphasizes service excellence, teamwork, and compliance with banking regulations. This role reports to the Branch Manager and offers opportunities for career growth within Golden

Qualifications

• HS Diploma or General Education Degree (GED) required.
• 2+ years in a leadership role at another financial institution preferred.
• 1.5+ year in a Member Service Specialist III role preferred.

Responsibilities

• Process and audit financial transactions including deposits, withdrawals, transfers, payments and general ledger entries while maintaining a cash drawer.
• Provide Golden 1 services to members, including cashier’s checks, money orders, savings bonds, wire transfers and debit card issuance.
• Assess members' needs while processing transactions.
• Identify opportunities to help members relative to Golden 1 products or services and document in EnAct system.
• Identify and report fraudulent activity to management and Financial Investigations, per procedures to prevent losses.

Skills

Customer service

Cash handling

Consultative sales

Education

HS Diploma or GED

Tools

EnAct system

ECM

ATM operations

Job description

Golden 1 Credit Union is seeking a Member Service Specialist IV at the Auburn Branch. In this non-exempt role, you will process transactions, provide financial services, and coach staff while supporting branch operations. You will engage members in consultative dialogue to assess needs and offer solutions.

The position emphasizes service excellence, teamwork, and compliance with banking regulations. This role reports to the Branch Manager and offers opportunities for career growth within Golden