Senior Member Experience & Branch Ops Coach

Nutmeg State Financial Credit Union; Rocky Hill (CT); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

PTO eligible

Job summary

Nutmeg State Financial Credit Union is seeking a Senior Retail Support Specialist to deliver high‑touch member service across branch, phone, and digital channels. You will coach teammates, ensure operational accuracy, and support cash management, while upholding security and regulatory standards.

The role emphasizes teamwork, adaptability, and a commitment to the member experience, with full‑time hours in Rocky Hill, CT. Prior branch experience is valued.

Qualifications

• High School Degree or equivalent required, Associate’s Degree preferred.
• Experience in a financial institution, branch setting preferred.
• Proficient with Microsoft Office and banking systems.

Responsibilities

• Deliver exceptional member service through transactions and interactions.
• Escalate trends or issues to leadership with improvement recommendations.
• Support branch cash management, risk and regulatory readiness.
• Coach and model service standards across locations.
• Collaborate with teams to achieve sales and service goals.

Skills

Customer service

Peer coaching

Branch operations

Sales skills

Regulatory compliance

Education

High School diploma

Associate degree preferred

Tools

Microsoft Office

Banking systems

Job description

Nutmeg State Financial Credit Union is seeking a Senior Retail Support Specialist to deliver high‑touch member service across branch, phone, and digital channels. You will coach teammates, ensure operational accuracy, and support cash management, while upholding security and regulatory standards.

The role emphasizes teamwork, adaptability, and a commitment to the member experience, with full‑time hours in Rocky Hill, CT. Prior branch experience is valued.