Senior Medicare Outreach & Program Specialist –Northwest PA

A-Line Staffing Solutions; Erie (Erie County); Remote; USD 60,000 - 80,000; Full time

Job summary

A-Line Staffing Solutions is seeking a Senior Medicare Outreach & Program Specialist for Northwest PA. This remote/home-based role includes travel up to 50% within the region and requires liaison with the Pennsylvania Department of Aging.

The position supports education, case work, and program administration for the SMP program. Ideal candidates bring a background in aging services or public health, strong communication skills, and the ability to manage complex cases and volunteer activities.

Qualifications

• Bachelor’s degree in a relevant field.
• 2+ years of professional human-services experience.
• Experience with older adults or aging-services preferred.
• Strong written and verbal communication skills.

Responsibilities

• Provide one-on-one Medicare beneficiary support and document interactions.
• Conduct community outreach and education for seniors and partner organizations.
• Recruit, train, and coordinate SMP volunteers within the region.
• Analyze program data and assist with reporting and policy recommendations.

Skills

Strong communication

Multitasking

Independent work

Education

Bachelor’s degree in Communications, Social Work, Public Health, or related field

Tools

Microsoft Office

Data entry

Job description

Senior Medicare Outreach & Program Specialist – Northwest PA

Location: Northwestern Pennsylvania

Work Arrangement: Remote/Home-Based with Regional Travel

Schedule: Monday–Friday, 8:00 AM–4:30 PM Lunch: 12:00 PM–1:00 PM

Hours: 37.5 hours per week

Position Type: Full-Time Contract

Contract Duration: June 1, 2026 – May 31, 2028

Target Start Date: August 31, 2026

Travel: Approximately 50% of business hours within the assigned region

About the Position

We are seeking a Senior Medicare Outreach & Program Specialist – Northwest PA to support the Pennsylvania Senior Medicare Patrol (SMP) program through the Pennsylvania Department of Aging. This position combines senior-focused community outreach, Medicare education, complex case support, volunteer management, and human-services program administration. The specialist will help Medicare beneficiaries, families, and caregivers understand how to prevent, identify, and report Medicare fraud, billing errors, and abuse. The role also involves community education, volunteer recruitment and training, program reporting, data analysis, and coordination with aging-services organizations and government agencies. Direct experience working with older adults or within aging/human-services programs is strongly preferred.

Key Responsibilities

• Medicare Beneficiary Support: Provide one-on-one assistance to Medicare beneficiaries, families, and caregivers. Help beneficiaries understand Medicare statements, healthcare bills, billing errors, and potential fraud or abuse. Research and interpret Medicare rules and guidelines to assist with complex cases. Document beneficiary interactions and case information accurately. Coordinate referrals to appropriate state and federal agencies or law enforcement when necessary.
• Community Outreach & Education: Conduct presentations and educational activities for seniors and community organizations. Educate Medicare beneficiaries on how to identify and prevent healthcare fraud, errors, and scams. Participate in virtual and in-person outreach events throughout the region. Develop relationships with community organizations and aging-services partners. Visit Area Agencies on Aging (AAAs) to provide technical assistance and consultation. Support statewide SMP outreach plans, campaigns, and reporting requirements.
• Volunteer Management: Recruit, onboard, train, and retain SMP volunteers. Coordinate volunteer outreach opportunities throughout the assigned region. Assist with volunteer training and educational activities. Maintain an effective and representative volunteer network.
• Program Administration & Reporting: Research and analyze program data, issues, and trends. Identify opportunities for program improvement. Review regulations, policies, and procedures for compliance. Assist with recommendations related to policies, procedures, and program operations. Enter outreach, interaction, and complex case information into program databases. Prepare reports and maintain accurate, timely documentation. Support program planning, compliance, and reporting activities.

Required Qualifications

• Bachelor’s degree in Communications, Social Work, Public Health, or a related field.
• At least 2 years of professional human-services experience involving research, outreach, social services, case management, or related client services.
• Experience working with older adults/seniors is strongly preferred.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and work independently.
• Strong organizational and documentation skills.
• Proficiency with Microsoft Office and standard computer applications.
• Ability to maintain confidential information and meet required documentation deadlines.
• Reliable internet connection for remote work.
• Ability and willingness to travel throughout the assigned region approximately 50% of business hours.

Preferred Qualifications

• Aging services or senior-focused human services
• Area Agencies on Aging
• Medicare or Medicaid programs
• Senior Medicare Patrol (SMP)
• Medicare counseling or beneficiary assistance
• Social work or case management involving older adults
• Community outreach and public education
• Public health programs
• Statewide or multi-county human-services programs
• Volunteer recruitment, training, and management
• Healthcare billing, Medicare billing, or fraud/error identification
• Government or nonprofit program administration
• Regulatory compliance and program reporting

Northwest Pennsylvania Territory The position supports communities throughout: Clearfield, Jefferson, Elk, Cameron, Potter, McKean, Forest, Clarion, Butler, Lawrence, Mercer, Venango, Warren, Crawford, and Erie Counties.

The position is home-based when performing administrative/program work and involves travel to community events, partner organizations, Area Agencies on Aging, and other outreach activities.

Training

• SMP Foundations Group Outreach Training
• Complex Interactions Training
• SMP Counselor Training
• Annual privacy and confidentiality training

Ideal Candidate

The ideal candidate is a human-services or aging-services professional who is comfortable working directly with older adults, conducting community education, handling complex client situations, managing volunteers, and working within a structured government or statewide program. Strong backgrounds may include aging services, social work, Medicare counseling, public health, senior outreach, case management, human-services programs, community education, or statewide/multi-county nonprofit programs. If you have experience serving older adults and want a role combining community outreach, Medicare education, case support, and program administration, we encourage you to apply.