Senior Medical Laser Support Engineer

Healthtronics; Round Rock (TX); On-site; USD 95,000 - 125,000; Full time

Job summary

HealthTronics is seeking a Laser Support Engineer to strengthen and expand our medical laser service capabilities. This highly technical role requires deep laser knowledge, troubleshooting complex problems, and helping build better service processes.

You'll work across technical service, training, parts support, documentation, and field operations. Develop and deliver training, provide advanced support to Field Service Engineers and customers, and assist in repairs in-house and on-site.

Qualifications

• Associate degree in Electronics or related technical discipline, or equivalent relevant experience.
• Minimum of 8 years of hands‑on medical laser service experience.
• Strong electronics and electromechanical troubleshooting background.
• Experience diagnosing and repairing a variety of medical laser technologies from multiple manufacturers.
• Experience developing and delivering technical training programs for medical laser equipment.
• Technical writing experience, including creating service documentation, procedures, or technical bulletins.
• Understanding of equipment service contracts and service operations.
• Demonstrated ability to troubleshoot complex technical problems and provide timely resolutions.
• Strong written, verbal, telephone, and email communication skills.
• Ability to work independently, exercise sound judgment, and develop creative solutions to complex problems.

Responsibilities

• Develop, maintain, and deliver technical training programs covering the medical laser systems we service.
• Serve as a technical resource for Field Service Engineers, Mobile Operations teams, internal staff, and customers.
• Troubleshoot, repair, and maintain a wide variety of medical laser systems from multiple manufacturers.
• Perform equipment service and repairs both in-house and at customer locations.
• Partner with management to support the continued development and expansion of the laser service business.
• Assist our Electronics and Production teams with developing capabilities to rebuild laser components and parts.
• Help identify and develop third-party sources for laser replacement parts.
• Communicate with equipment manufacturers regarding technical updates, field changes, warranty claims, and service information.
• Maintain and organize technical documentation, manuals, service information, and training materials.
• Create technical bulletins documenting solutions to complex or recurring service issues.
• Conduct technical investigations to help resolve customer complaints and equipment concerns.
• Help support compliance with applicable federal and state regulations governing medical equipment service.
• Identify technical skill gaps within the field organization and recommend opportunities for additional training or support.
• Complete special projects and technical assignments as needed.

Skills

Medical laser service

Electronics troubleshooting

Electromechanical troubleshooting

Training program development

Technical writing

Contract understanding

Problem solving

Communication skills

Organizational skills

Independent work

Education

Associate degree in Electronics or related technical discipline

Job description

HealthTronics is seeking a Laser Support Engineer to strengthen and expand our medical laser service capabilities. This highly technical role requires deep laser knowledge, troubleshooting complex problems, and helping build better service processes.

You'll work across technical service, training, parts support, documentation, and field operations. Develop and deliver training, provide advanced support to Field Service Engineers and customers, and assist in repairs in-house and on-site.