Senior Medical Device Complaints Investigator

ACL Digital; Thousand Oaks (CA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

ACL Digital is looking for an Engineer - Complaints Technical Investigator in Thousand Oaks, CA, for a hybrid role requiring 2-3 days onsite. Candidates should have at least 5 years in complaints handling and failure analysis in medical devices. A bachelor's degree in engineering or relevant sciences is preferred. Strong communication and presentation skills are essential. The role involves conducting investigations and regular reporting to internal teams, with a focus on class II or III medical devices.

Qualifications

• 5 years of experience in complaints handling and failure analysis in medical devices.
• Proficient with ISO systems and risk analysis processes.
• Strong written and verbal communication skills are required.

Responsibilities

• Conduct complaints handling and failure analysis investigations.
• Regularly present findings to internal teams.
• Work onsite 2–3 days per week for assessments and lab setup.

Skills

Complaints handling

Failure analysis investigations

ISO systems

Risk analysis processes

Protocol/report writing

Communication skills

Presentation skills

Education

Bachelor's degree in engineering or sciences

Job description

ACL Digital is looking for an Engineer - Complaints Technical Investigator in Thousand Oaks, CA, for a hybrid role requiring 2-3 days onsite. Candidates should have at least 5 years in complaints handling and failure analysis in medical devices. A bachelor's degree in engineering or relevant sciences is preferred. Strong communication and presentation skills are essential. The role involves conducting investigations and regular reporting to internal teams, with a focus on class II or III medical devices.