Senior Medical Coding Associate - Customer Insights

Athenahealth India; Maine; Hybrid; USD 66.000 - 112.000; Vollzeit

Zusammenfassung

athenahealth is seeking a Senior Coding Associate for Customer Insights to ensure customer readiness and adoption of the athenaOne Medical Coding Service. The role requires strong healthcare industry knowledge, coding expertise (CPC/CCS), and the ability to drive process improvements across projects.

You will analyze documentation, configurations, and opportunities to enhance efficiency and outcomes, working with internal teams and clients to deliver value and maintain compliant coding standards.

Qualifikationen

• Bachelor’s Degree or commensurate professional experience.
• CPC and/or CCS certification from AAPC or AHIMA required.
• 3+ years of professional medical coding experience.
• Experience with cross-functional groups and stakeholder communication.
• Auditing medical charts for coding accuracy and compliance.
• Proficiency with Excel, PowerPoint, Word, Outlook, OneNote.

Aufgaben

• Analyze provider documentation and audits to identify improvement opportunities.
• Evaluate customer configurations to identify gaps and potential disruptions.
• Design solutions prioritizing automation and process improvement.
• Manage multiple complex projects independently and prioritize to meet deadlines.
• Create presentations for internal leaders and customers.
• Provide mentorship and content for new hires across Service Integrity.

Kenntnisse

CPC/CCS certification

Medical coding

SQL experience

Lean Six Sigma

Communication with customers

Cross-functional teamwork

Microsoft Office

Ausbildung

Bachelor’s Degree or equivalent

Tools

Coding automation tools

Audit tools

Jobbeschreibung

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Senior Coding Associate – Customer Insights

We are looking for a Senior Coding Associate of Customer Insights to join the Medical Coding team here at athenahealth. In this role, Senior Coding Associate of Customer Insights will be responsible for evaluating customer readiness and ensuring customers successfully adopt the athenaOne Medical Coding Service. The Senior Associate will need a strong understanding of the healthcare industry and medical coding guidelines required to ensure our customers realize improved outcomes on the athenaOne Medical Coding service. This individual must be an analytical thinker, demonstrate strong attention to detail, be organized, communicate effectively with both internal teams and customers, think critically, and be a creative problem solver. The Senior Coding Associate must be an expert in coding principles and adhere to compliant coding standards in your work to ensure the integrity of our service with the ability to translate customer needs into process improvements. As a Senior Associate, this individual will be responsible for managing projects independently and influencing internal and external stakeholders to ensure alignment and direction.

Job Responsibilities

• Analyze provider documentation and audits to identify areas of opportunity for our customers to improve their documentation and system usage
• Analyze customer configurations and practice information relevant to the Medical Coding work to identify gaps, discrepancies, and areas that could cause disruption in the work
• Exemplify a mindset of continuous process improvement to ensure we evolve our work to improve efficiency, outcomes, and support scale
• Design elegant solutions that favor automation, work prevention, and product enhancement over manual workflows
• Master workflow design and analysis through Lean Six Sigma or other operational engineering techniques, considering impact on dependent processes and ensuring continuity of work delivery
• Identify opportunities to expand the value we provide to clients through more or better service(s) using your understanding of customer business problems
• Independently manage multiple complex projects concurrently ensuring appropriate prioritization to meet deadlines
• Create project presentations with multiple audiences in mind – internal stakeholders, leadership, and customers
• Ensure presentations are on-brand, clearly written, informative, providing value to your intended audience, and concisely written as a show of respect for everyone’s time
• Provide support, mentoring, and ongoing education opportunities for new hires and colleagues across Service Integrity, creating content and collateral as needed undefined

Typical Qualifications

• Bachelor’s Degree (or commensurate level of professional experience)
• CPC and/or CCS certified from AAPC or AHIMA required
• 3+ years of professional experience in Medical Coding
• Experience working with cross-functional groups and teams to achieve common goals and communicating and presenting to stakeholders
• Experience communicating directly with customers and/or medical providers
• Demonstrated ability to assume sole and independent responsibility for various projects
• Experience implementing computer assisted coding and/or coding automation tools preferred
• CPC and/or CCS certified from AAPC or AHIMA required
• Experience in auditing medical charts for accuracy to support coding decisions and compliance with coding regulations
• Proficiency in Microsoft Office Suite: Excel, PowerPoint, Word, Outlook, OneNote
• Knowledge of Lean Six Sigma and Agile development methodologies preferred
• SQL experience preferred

Expected Compensation

$66,000 - $112,000 The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.

About athenahealth

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture

Our talentedemployees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment

Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborativeworkspaces — some offices even welcome dogs. We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment,full-time. With consistent communication and digital collaboration tools, athenahealthenablesemployees to find a balance that feels fulfilling and productive for each individual situation. In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

Learn more

Learn more about our culture and benefits here: athenahealth.com/careers https://www.athenahealth.com/careers/equal-opportunity

United by our mission

United by our mission and driven by our entrepreneurial spirit, our work at athenahealth is collaborative, transformative, and above all, it’s meaningful. Our employees take pride in using technology and data-driven insights to inspire changes that will make the U.S. healthcare system better for everyone, including your friends, family and maybe even you.