Senior Medical Assistant - Patient Care Leader

NYU Langone Hospitals; Bethpage (NY); On-site; USD 42,000 - 65,000; Full time

Job summary

NYU Langone Hospital—Long Island is seeking a Senior Medical Assistant to support physicians and nurses in patient care at Bethpage. The successful candidate will validate patient identifiers, prepare rooms, measure vital signs, draw blood, collect lab samples, and handle scheduling and data entry.

This senior role also serves as a trainer for new hires, coordinates patient flow, maintains EMR documentation, and upholds infection control standards while delivering compassionate, efficient

Responsibilities

• Serves as primary trainer for new hires
• Escorts patients to exam rooms
• Cleans and stocks exam rooms
• Measures and records patient vital signs
• Obtains and processes blood samples as per NYULH policy
• Supports quality initiatives by following FGP guidelines for collecting and documenting information in the EMR
• Promotes a positive patient experience
• Communicates effectively with providers and administrative staff, elevate issues
• Answers phone calls
• Reviews and respond to in-basket messages
• Follows up on Rx refill requests
• Performs other duties as needed
• Perform clerical and clinical responsibilities as assigned by management
• Responsible for monitoring dashboards to identify delays in patient flow
• Assists patients and communicates with physicians to obtain prescription renewals as needed
• Assists with training and in-servicing Medical Assistant staff
• Assists in the planning, coordination and schedules the activities of the medical assistants if applicable
• Serve as the liaison and a key point of contact between practice operations, management and coordinating patient throughout
• Actively listen to patient concerns, and escalates to appropriate management as they arise, performing service recovery as needed.
• Completes necessary intake which includes obtaining patient vital signs and other tests within defined scope of practice as needed.
• Follows guidelines for validating patient medical record when accessing and updating information, including patient name and date of birth.
• Assists with maintaining patient flow to and from exam rooms and treatment areas. Assists in escorting patients and specimens throughout the facility.
• Ensures exam rooms and treatment areas are cleaned per infection control standards after each patient.
• Communicates the functionality and purpose of MyChart to patients during intake
• Ensures the appropriate translation services or equipment is in place prior to the start of visit
• Assists with blood/specimen collection and ensures proper handling and processing of patient specimens as per organizational policy & procedure.
• Performs Point of Care testing such as: EKG, Glucose Testing, and Pregnancy Test, Urinalysis, following organizational policy & procedure, and with documentation of any required competency in place.
• Preps the appropriate patient encounter ensuring that all relevant information for visit is up-to-date including bloodwork, radiology images, medications, and past medical history.
• Reviews and imports any "Prepare for your Visit", "Outside Information" and patient history prior to provider encounter
• Works with clinical team to ensure logbooks related to equipment, specimen collection and other clinical safety measures are followed per FGP standards.
• Supports best practice workflows for MIPS by updating medical records with patient vital signs and Histories (Immunization, Medical & Surgical). May also be required to scan and/or upload diagnostic reports according to their description and link them to their associated order in Epic.
• Maintains patient privacy as it relates to HIPPA standards.
• Handles appropriate patient calls and documents outcome of all patient communications as needed. Refers all clinical questions/concerns to RN/Provider.
• Assists with in-basket message management including any necessary tasks related to patient medical advice requests as per best practices
• Utilizes EPIC functionality to review and update patient records as well as maintain communication with peers and supervisors related to patient care
• Assists physicians with procedure and/or set-up according to the specialty where necessary
• Stocks exam/treatment rooms and/or supply closets with medical supplies, linen and medical equipment as needed. Effectively communicates as supplies need to be replenished.
• Cleans and sterilizes designated equipment after use, following organizational policy & guidelines, and with documentation of required competency in place.
• Supports FGP Clinical Quality Management by facilitating appropriate documentation and maintenance of clinical supplies and equipment.
• Reviews appropriate downtime procedures as it relates to patient visit
• Completes annual competencies such as Fire Safety, Hazardous Waste, Medsled, HIPPA compliance, etc.
• Partners with administrative and clinical personnel to complete prior authorization, medication refills and referrals related to patient continuity of care

Job description

NYU Langone Hospital—Long Island is seeking a Senior Medical Assistant to support physicians and nurses in patient care at Bethpage. The successful candidate will validate patient identifiers, prepare rooms, measure vital signs, draw blood, collect lab samples, and handle scheduling and data entry.

This senior role also serves as a trainer for new hires, coordinates patient flow, maintains EMR documentation, and upholds infection control standards while delivering compassionate, efficient