Senior Medical Assistant: Care Flow & Equity

UnitedHealth Group (old); Quincy (MA); On-site; Confidential; Full time

Job summary

Atrius Health, part of the Optum family, seeks a Medical Assistant II to support clinicians across multiple departments in eastern Massachusetts. You will help with patient flow, scheduling, documentation, and communication with patients while contributing to a trusted care environment.

The role emphasizes collaboration, adherence to procedures, and ongoing care improvement activities. Competitive hourly pay and benefits are provided.

Qualifications

• High School/GED.
• 3+ years in a clinical setting with at least one year as a Medical Assistant (bachelor's or associate degree may substitute for one year of experience).

Responsibilities

• Maintains a higher degree of technical expertise than Medical Assistant I and serves as role model to Medical Assistant I's.
• Manages patient flow, access and scheduling for clinicians to optimize patient appointment availability.
• Manages clinicians' daily schedule to expedite care and maximize clinical time.
• Coordinates the practice when clinicians are unavailable and ensures calls are answered properly.
• Monitors practice issues and resolves concerns regarding patient satisfaction and compliance with procedures.
• Handles patients and third party requests for documentation of medical information.
• Completes forms for visits and verifies prior authorizations.
• May serve as departmental float rotating among departments and participate in care improvement activities.

Job description

Explore opportunities at Atrius Health, part of the Optum family of businesses. We're an innovative health care leader and multi-specialty group practice, delivering an effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our entire team of providers (physicians, AP/NPs and ancillary clinicians) works collaboratively with a value-based philosophy within our group practice as well as with hospitals, rehab and nursing facilities. Be part of our vision to transform care and improve lives by building trust, understanding and shared decision-making with every patient. Join us and discover the meaning behind Caring. Connecting. Growing together.

As a Medical Assistant II, you will perform expanded and advanced level medical assistant duties including but not limited to identifying and resolving concerns regarding patient satisfaction, patient flow, and compliance with procedures and guidelines. Typically provides direct clinical support to one or more clinicians and may support more than one department.

Primary Responsibilities:

• Maintains a higher degree of technical expertise than Medical Assistant I and serves as role model to Medical Assistant I's. Able to problem-solve and serve as a resource to other Medical Assistants
• Manages patient flow, access and scheduling for clinicians to optimize patient appointment availability and serves in a dedicated capacity to one or more clinicians
• Manages clinicians' daily schedule to expedite care and maximize clinical time. Determines urgency and priority of walk-ins, add-on patients and patient consults
• Coordinates the practice when clinicians are unavailable. Ensures calls are responded to properly and clinicians receive necessary information
• Sorts, manages and reviews clinician mail (may be paper or electronic). Maintains and screens MyHealth messages. Addresses incoming questions when appropriate
• Monitors practice issues and problems. Identifies and resolves concerns regarding patient satisfaction, patient flow, and compliance with procedures and guidelines. Advocates for patients as appropriate
• Identifies and assists in resolving patient concerns and operational difficulties. Informs supervisor of outstanding issues in the practice
• Handles patients and third party requests (i.e. worker's compensation, government and social services) for documentation of medical information, such as health status, worker's compensation related care, and return to work authorizations
• Completes forms needed for visits and submits to MD for review. May need to review patient record for missing information. Verifies prior authorizations
• May serve as departmental float position rotating among departments. This requires learning the operational issues and practices of multiple areas. Float responsibilities may be within either primary care or specialty departments
• Participates in care improvement activities as expected, such as Rapid Improvement Events (RIEs), Value Stream Analyses (VSAs), and Managing of Daily Improvements (MDIs)
• Trains and orients new staff as needed. May also be involved in interviewing and on-boarding of new staff
• May represent department on groups and teams related to upgrades of the electronic medical record

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School/GED

• Experience acquired through 3+ years in a clinical setting with at least one as a Medical Assistant (a bachelor's or associate degree may be substituted for one year of experience)

Preferred Qualification:

• American Heart Association Basic Life Support (BLS)
• Advanced Cardiac Life Support (ACLS) may be required based on specialty

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.