Senior Medicaid Recipient Services Specialist

Florida; Orlando (FL); On-site; USD 26,000 - 34,000; Part time

Benefits offered by this job

No state income tax in Florida

Health insurance options

Savings & spending accounts

Florida Retirement Plan

Job summary

Agency for Health Care Administration in Orlando seeks an OPS Senior Human Services Program Specialist to enhance Medicaid recipient services. You will handle inquiries about Medicaid-covered services, provide guidance on SMMC programs, and refer callers to appropriate agencies.

This is a non-remote, temp role with hourly pay. The position requires strong communication, problem-solving, and multitasking abilities to operate in a fast-paced center serving Florida Medicaid beneficiaries and

Qualifications

• Two years of customer service experience in a fast-paced environment.
• Knowledge of Medicaid policies and procedures.

Responsibilities

• Provide full-time customer service to a high-volume Contact Center in Orlando.
• Answer questions regarding Medicaid covered services and Statewide Medicaid Managed Care (SMMC).
• Refer to appropriate agencies as needed.

Skills

Customer service

Medicaid knowledge

Communication

Multi-tasking

Problem solving

Typing

Telephone skills

Excel

Outlook

Word

SharePoint

Genesys Cloud

Tools

Excel

Outlook

Word

SharePoint

Genesys Cloud

Job description

Agency for Health Care Administration in Orlando seeks an OPS Senior Human Services Program Specialist to enhance Medicaid recipient services. You will handle inquiries about Medicaid-covered services, provide guidance on SMMC programs, and refer callers to appropriate agencies.

This is a non-remote, temp role with hourly pay. The position requires strong communication, problem-solving, and multitasking abilities to operate in a fast-paced center serving Florida Medicaid beneficiaries and