68053446 - Senior Human Services Program Specialist

DGS Office of External Affairs; Clearwater (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Agency for Health Care Administration seeks a Senior Human Services Program Specialist to support the Florida Medicaid Program through provider enrollment reviews and compliance verification. Based in the Bureau of Medicaid Provider Services, this role conducts on-site reviews of new and re-enrolling Medicaid providers, verifies credentials and business information.

The position requires travel and is not remote.

Qualifications

• Two years of experience providing professional-level customer service in a fast-paced, consumer-centric environment.
• Knowledge of Medicaid policies, procedures, and arena.
• Ability to perform effectively in stressful situations and utilize problem-solving techniques.
• Proficiency with computer programs such as Excel, Outlook, and Word with strong typing skills.
• Ability to communicate effectively verbally and in writing.
• Ability to establish and maintain effective working relationships and provide training.

Responsibilities

• Performs on-site reviews of new and re-enrolling Medicaid providers.
• Verifies credentials and business information of providers.
• Resolves provider-related issues and inquiries.
• Represents the agency at community partnerships and events.

Skills

Customer service

Medicaid policies

Stress management

Verbal & written communication

Training

Tools

Excel

Outlook

Word

Job description

The Agency for Health Care Administration seeks a Senior Human Services Program Specialist to support the Florida Medicaid Program through provider enrollment reviews and compliance verification. Based in the Bureau of Medicaid Provider Services, this role conducts on-site reviews of new and re-enrolling Medicaid providers, verifies credentials and business information, resolves provider-related issues, and represents the agency at community partnerships and events. The position requires travel and is not remote.

Key qualifications:

• Two years of experience providing professional-level customer service in a fast-paced, consumer-centric environment
• Knowledge of Medicaid policies, procedures, and arena
• Ability to perform effectively in stressful situations and utilize problem-solving techniques
• Proficiency with computer programs such as Excel, Outlook, and Word with strong typing skills
• Ability to communicate effectively verbally and in writing
• Ability to establish and maintain effective working relationships and provide training