Senior Medicaid IT Operations Leader

Gainwell Technologies LLC; Salem (OR); Remote; USD 108,000 - 155,000; Full time

Benefits offered by this job

Flexible vacation

Educational assistance

Leadership academies

Technical development

Job summary

The Senior Medicaid System Operations Manager at Gainwell Technologies LLC will oversee a 30+ person team responsible for the daily operation, stability, and continuous improvement of MMIS and related healthcare platforms. You will drive governance, production support, incident resolution, and vendor management to ensure compliant, secure, and efficient Medicaid services.

This role supports operational readiness across releases, develops metrics and executive reporting, and leads ITIL-based

Qualifications

• 7-10+ years of IT operations or Medicaid systems experience.
• 5+ years managing large-scale healthcare or Medicaid operations.
• Experience with MMIS, MES, or healthcare payer platforms.
• Experience with production support and IT service management processes.

Responsibilities

• Lead daily operations for MMIS and integrated Medicaid systems to meet SLAs.
• Manage incident, problem and change processes with ITIL guidance.
• Coordinate release planning and production deployments across environments.
• Oversee vendor performance and governance in alignment with contracts.
• Ensure CMS HIPAA compliance and audit readiness for Medicaid operations.

Skills

IT operations

Medicaid systems

MMIS

ITIL

PMP

Job description

The Senior Medicaid System Operations Manager at Gainwell Technologies LLC will oversee a 30+ person team responsible for the daily operation, stability, and continuous improvement of MMIS and related healthcare platforms. You will drive governance, production support, incident resolution, and vendor management to ensure compliant, secure, and efficient Medicaid services.

This role supports operational readiness across releases, develops metrics and executive reporting, and leads ITIL-based