Senior Media Solutions TAM - Video Workflows & Cloud

Amazon; Herndon (VA); On-site; USD 154,000 - 208,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

Amazon Web Services, Inc. in Herndon, VA is seeking a Media Specialist TAM to own the long‑term operational health of deployed media solutions and drive customer success across SLA-driven workflows.

You will collaborate with TAMs, SA teams, and Professional Services to translate customer needs into production‑ready media workflows and mentor junior staff. Role requires onsite presence at AWS offices in multiple cities including Herndon, VA.

Qualifications

• 5+ years of design/implementation/operations/consulting with distributed applications experience.
• 5+ years of technical engineering experience.
• 4+ years technical project management, technical account management, or professional services consulting experience that includes customer-facing responsibilities.
• 2+ years experience (and demonstrated credibility) working in a technical role within a software engineering-focused business.

Responsibilities

• Complete the onboarding and off-boarding requirements of assigned key customers.
• Own customer health dashboards for media workflows, working closely with the AWS TAMs and Technical Project Manager where assigned.
• Work across AWS Elemental products and with AWS Solutions Architects to define detailed customer project requirements and scope feature tickets.
• Interface with customer project managers and technical owners to understand requirements and deliver product releases.
• Collaborate with Product Managers to prioritize customer requirements, advocating for the customer.
• Work with Engineering managers to ensure delivery of product features to meet customer requirements.
• Advocate, specify, and own the availability of customer test environments either at AWS or customer locations.
• Verify implemented product features and test multi-product customer project workflows.
• Communicate with customers and internally across, up, and down customer organizations.
• Mentor junior Media Specialist TAMs and Engineers.
• Define and implement team level metrics and processes.

Skills

Distributed apps

Technical engineering

Customer-facing role

PM/SA/PS experience

Job description

Amazon Web Services, Inc. in Herndon, VA is seeking a Media Specialist TAM to own the long‑term operational health of deployed media solutions and drive customer success across SLA-driven workflows.

You will collaborate with TAMs, SA teams, and Professional Services to translate customer needs into production‑ready media workflows and mentor junior staff. Role requires onsite presence at AWS offices in multiple cities including Herndon, VA.