Senior Media Operations Technician, Master Control

QVC; West Chester (Chester County); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health care benefits from day 1

401(k) plan

Paid time off

Tuition reimbursement

Employee discounts

Job summary

QVC Group, Inc. is seeking a Senior Media Operations Technician to ensure reliable operation of live broadcast and transmission across platforms. You will oversee incoming live and remote feeds, monitor channel output, and troubleshoot issues with speed and accuracy.

This onsite role in West Chester requires flexibility for first, second, and third shifts. The ideal candidate has 3+ years in broadcast engineering or media operations and can mentor peers while upholding best practices across

Qualifications

• 3+ years of experience in broadcast engineering, media operations, or network operations in a TV broadcast environment.
• Hands-on experience troubleshooting broadcast equipment and systems, including component-level work and installations.
• Ability to respond quickly and accurately to critical live-broadcast issues.
• Understanding of television production processes and broadcast operations.
• College, technical-school, or military training, or equivalent experience.

Responsibilities

• Coordinate incoming live and remote feeds, including booking and scheduling remote broadcasts.
• Monitor live/non-live channel output and NOC dashboard; troubleshoot devices and escalate to Engineering.
• Perform quality-control checks on audio and video signals.
• Troubleshoot transmission, control-room, playout, still-store, graphics, cameras, robotics, switcher, and router systems.
• Install, maintain, and debug equipment; identify parts for repairs and support reliable service across QVC platforms.

Skills

Broadcast engineering

Media operations

Network operations

Troubleshooting

Production understanding

Education

College/technical training

Job description

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and rewarding careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road®.

Your Opportunity, Your Team

The Senior Media Operations Technician helps keep QVC’s live broadcast and transmission operating reliably across broadcast platforms and streams. You’ll oversee incoming live and remote feeds, monitor channel output, and respond to technical issues where fast, accurate troubleshooting matters. You’ll work across Media Operations, production, and engineering as a senior technical resource. You’ll also share your expertise with less experienced colleagues and help maintain consistent operating practices.

Where You'll Work

• This role is onsite and will require you to work from our West Chester location daily. Relocation assistance is not available for this role.
• This role requires availability to work first, second, and third shifts. Job seekers must reside in New Jersey, Delaware, or Pennsylvania to be considered.

What You'll Do

• Coordinate incoming live and remote feeds, including booking and scheduling remote broadcasts.
• Monitor live and non-live channel output and the NOC dashboard; troubleshoot broadcast-network devices and elevate issues to Engineering.
• Perform quality-control and integrity checks on incoming and outgoing audio and video signals.
• Troubleshoot transmission, control-room, playout, still-store, graphics, camera, robotics, switcher, and router systems.
• Install, maintain, and debug equipment; identify parts needed for repairs and projects, and support reliable service across QVC platforms.

What You'll Bring

• At least 3 years of experience in broadcast engineering, media operations, or network operations in a television broadcast environment, including technical leadership or peer mentoring.
• Hands-on experience troubleshooting broadcast equipment and systems, including component-level troubleshooting, system design, and installations.
• Ability to respond quickly and accurately to critical live-broadcast issues.
• Understanding of television production processes, broadcast operations, and technical production requirements.
• College, technical-school, or military training, or an equivalent combination of training and experience.

Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits. QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [e-mail] for assistance. If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.