Senior Master Plumber & Field Leader — Mentorship

Sila Services; Norwalk (CT); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Company-provided vehicle

Company phone or tablet

Company-provided uniforms

Medical, Dental, and Vision Insurance

401(k) with Company Match

Paid Time Off and Paid Holidays

Ongoing Technical and Professional Dev

Opportunity to mentor plumbers

Job summary

Astacio Plumbing, Heating, Cooling & Electrical in Norwalk, CT is seeking an experienced Master Plumber to join our field team. You will diagnose, repair, and install residential systems while mentoring other plumbers and upholding safety, code compliance, and superior customer service.

The ideal candidate holds an active CT P-1 license with Master Plumber licensing for Westchester County, NY, and Putnam County licensing is a plus.

Qualifications

• Active Connecticut P-1 Plumbing & Piping Contractor license strongly preferred.
• Master Plumber licensing for Westchester County, NY strongly preferred.
• Putnam County, NY licensing is a plus.
• Extensive residential plumbing service, repair, and installation experience.
• Strong knowledge of plumbing codes, permitting requirements, and residential plumbing systems.
• Ability to independently diagnose and complete complex plumbing work.
• Strong technical troubleshooting and problem-solving ability.
• Ability to coach, mentor, and provide constructive feedback to other plumbers.
• Previous experience providing field leadership or overseeing the work of other technicians preferred.
• Strong communication and customer service skills.

Responsibilities

• Diagnose, repair, replace, and install residential plumbing systems.
• Complete plumbing, drain, water heater, piping, fixture, pump, valve, and related service work.
• Handle complex plumbing calls and provide technical guidance when other plumbers need support.
• Perform work in accordance with applicable Connecticut and New York plumbing codes, permitting requirements, and manufacturer specifications.
• Serve as a plumbing subject matter expert and resource for technicians in the field.
• Help establish and maintain high standards for workmanship, safety, code compliance, and customer service.
• Review challenging jobs, callbacks, or quality concerns and help determine appropriate solutions.
• Perform field quality checks and provide coaching when opportunities for improvement are identified.
• Mentor apprentices and experienced plumbers to strengthen their technical skills and diagnostic abilities.
• Participate in interviewing and evaluating prospective plumbing team members.
• Provide ongoing feedback to help ensure plumbers meet expectations for productivity, workmanship, professionalism, and customer care.
• Lead by example while continuing to run productive residential service calls.
• Clearly explain diagnoses and available repair or replacement options to homeowners.
• Obtain customer authorization before beginning work and collect payment when appropriate.
• Complete accurate estimates, invoices, service notes, photos, and required documentation.
• Maintain a clean, organized, properly stocked company vehicle.
• Communicate parts, scheduling, permitting, or return-trip needs promptly.
• Work closely with dispatch, customer service, warehouse, and location leadership to keep work moving efficiently.

Skills

Leadership

Customer service

Code compliance

Tools

Field-service software

Job description

Astacio Plumbing, Heating, Cooling & Electrical in Norwalk, CT is seeking an experienced Master Plumber to join our field team. You will diagnose, repair, and install residential systems while mentoring other plumbers and upholding safety, code compliance, and superior customer service.

The ideal candidate holds an active CT P-1 license with Master Plumber licensing for Westchester County, NY, and Putnam County licensing is a plus.