Master Plumber (P1)

Sila Services; Norwalk (CT); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Company-provided vehicle

Company phone or tablet

Company-provided uniforms

Medical, Dental, and Vision Insurance

401(k) with Company Match

Paid Time Off and Paid Holidays

Ongoing Technical and Professional Dev

Opportunity to mentor plumbers

Job summary

Astacio Plumbing, Heating, Cooling & Electrical in Norwalk, CT is seeking an experienced Master Plumber to join our field team. You will diagnose, repair, and install residential systems while mentoring other plumbers and upholding safety, code compliance, and superior customer service.

The ideal candidate holds an active CT P-1 license with Master Plumber licensing for Westchester County, NY, and Putnam County licensing is a plus.

Qualifications

• Active Connecticut P-1 Plumbing & Piping Contractor license strongly preferred.
• Master Plumber licensing for Westchester County, NY strongly preferred.
• Putnam County, NY licensing is a plus.
• Extensive residential plumbing service, repair, and installation experience.
• Strong knowledge of plumbing codes, permitting requirements, and residential plumbing systems.
• Ability to independently diagnose and complete complex plumbing work.
• Strong technical troubleshooting and problem-solving ability.
• Ability to coach, mentor, and provide constructive feedback to other plumbers.
• Previous experience providing field leadership or overseeing the work of other technicians preferred.
• Strong communication and customer service skills.

Responsibilities

• Diagnose, repair, replace, and install residential plumbing systems.
• Complete plumbing, drain, water heater, piping, fixture, pump, valve, and related service work.
• Handle complex plumbing calls and provide technical guidance when other plumbers need support.
• Perform work in accordance with applicable Connecticut and New York plumbing codes, permitting requirements, and manufacturer specifications.
• Serve as a plumbing subject matter expert and resource for technicians in the field.
• Help establish and maintain high standards for workmanship, safety, code compliance, and customer service.
• Review challenging jobs, callbacks, or quality concerns and help determine appropriate solutions.
• Perform field quality checks and provide coaching when opportunities for improvement are identified.
• Mentor apprentices and experienced plumbers to strengthen their technical skills and diagnostic abilities.
• Participate in interviewing and evaluating prospective plumbing team members.
• Provide ongoing feedback to help ensure plumbers meet expectations for productivity, workmanship, professionalism, and customer care.
• Lead by example while continuing to run productive residential service calls.
• Clearly explain diagnoses and available repair or replacement options to homeowners.
• Obtain customer authorization before beginning work and collect payment when appropriate.
• Complete accurate estimates, invoices, service notes, photos, and required documentation.
• Maintain a clean, organized, properly stocked company vehicle.
• Communicate parts, scheduling, permitting, or return-trip needs promptly.
• Work closely with dispatch, customer service, warehouse, and location leadership to keep work moving efficiently.

Skills

Leadership

Customer service

Code compliance

Tools

Field-service software

Job description

Master Plumber

Astacio Plumbing, Heating, Cooling & Electrical | Norwalk, CT

You’ve spent years mastering your trade. The right next opportunity should give you the ability to continue doing the work you’re great at while also giving your experience a greater influence on the people and work around you.

Astacio Plumbing, Heating, Cooling & Electrical is looking for an experienced Master Plumber to join our team in Norwalk, CT. Because our plumbing work extends across both Connecticut and neighboring New York markets, our ideal candidate holds an active Connecticut P-1 license along with Master Plumber licensing that supports work in Westchester County, NY. Putnam County licensing is an additional plus.

This is a hands-on position for an accomplished plumber who still wants to work in the field. You’ll run residential plumbing calls, diagnose and complete complex work, and remain productive while also serving as a trusted technical resource for the plumbers around you.

Your experience will help set the standard for workmanship, code compliance, safety, troubleshooting, and customer service across the plumbing team.

If you’re looking for an opportunity where your license, technical expertise, and leadership ability are truly valued, Astacio may be the right place for your next move.

Why Join Astacio?

• Competitive compensation based on experience and licensing

• Steady, year-round residential customer demand

• Opportunity to serve as a key plumbing subject matter expert

• Work spanning Connecticut and neighboring New York markets

• Strong dispatch, customer service, warehouse, and operational support

• Company-provided vehicle

• Company phone or tablet

• Company-provided uniforms

• Medical, Dental, and Vision Insurance

• 401(k) with Company Match

• Paid Time Off and Paid Holidays

• Ongoing Technical and Professional Development

• Opportunity to mentor and develop other plumbing professionals

• Career advancement within a growing home-services organization

What You’ll Do

• Diagnose, repair, replace, and install residential plumbing systems.

• Complete plumbing, drain, water heater, piping, fixture, pump, valve, and related service work.

• Handle complex plumbing calls and provide technical guidance when other plumbers need support.

• Perform work in accordance with applicable Connecticut and New York plumbing codes, permitting requirements, and manufacturer specifications.

• Serve as a plumbing subject matter expert and resource for technicians in the field.

• Help establish and maintain high standards for workmanship, safety, code compliance, and customer service.

• Review challenging jobs, callbacks, or quality concerns and help determine appropriate solutions.

• Perform field quality checks and provide coaching when opportunities for improvement are identified.

• Mentor apprentices and experienced plumbers to strengthen their technical skills and diagnostic abilities.

• Participate in interviewing and evaluating prospective plumbing team members.

• Provide ongoing feedback to help ensure plumbers meet expectations for productivity, workmanship, professionalism, and customer care.

• Lead by example while continuing to run productive residential service calls.

• Clearly explain diagnoses and available repair or replacement options to homeowners.

• Obtain customer authorization before beginning work and collect payment when appropriate.

• Complete accurate estimates, invoices, service notes, photos, and required documentation.

• Maintain a clean, organized, properly stocked company vehicle.

• Communicate parts, scheduling, permitting, or return-trip needs promptly.

• Work closely with dispatch, customer service, warehouse, and location leadership to keep work moving efficiently.

What We’re Looking For

• Active Connecticut P-1 Plumbing & Piping Contractor license strongly preferred.

• Master Plumber licensing that supports work in Westchester County, New York strongly preferred.

• Putnam County, NY licensing is a plus.

• Extensive residential plumbing service, repair, and installation experience.

• Strong knowledge of plumbing codes, permitting requirements, and residential plumbing systems.

• Ability to independently diagnose and complete complex plumbing work.

• Strong technical troubleshooting and problem-solving ability.

• Ability to coach, mentor, and provide constructive feedback to other plumbers.

• Previous experience providing field leadership or overseeing the work of other technicians preferred.

• Ability to evaluate workmanship and identify safety, code, or quality concerns.

• Strong communication and customer service skills.

• Confidence explaining technical findings and appropriate solutions to homeowners.

• Professional judgment and the ability to lead by example.

• Strong organization and documentation skills.

• Comfortable using tablets, mobile applications, and field-service software.

• Valid driver’s license with an acceptable driving record.

What Success Looks Like

Success in this role means being one of the people Astacio can count on when the plumbing work is difficult, the technical answer isn’t obvious, or another plumber needs guidance.

You’ll continue producing in the field while helping raise the performance of the team around you. Your work will set the example for quality, safety, code compliance, professionalism, and customer care.

You’ll help develop other plumbers, support strong hiring decisions, reduce callbacks and quality issues, and ensure our customers receive plumbing work that meets the standards expected from Astacio.