Senior Mass Market Sales Coordinator

asmodee; Bentonville (AR); Hybrid; USD 70,000 - 75,000; Full time

Benefits offered by this job

22 Days PTO Annually

13 Paid Holidays

Competitive 401K Match

Fertility & Family Building Benefits

Legal & Identity Theft Support

Flexible & Hybrid Schedules

Extensive Game Discounts

$250 Annually in Game Bucks

Mental Health Programs

Virtual Healthcare Options

Employee Assistance Program

Employee Referral Program

Job summary

asmodee North America is seeking a Senior Mass Market Coordinator for the Walmart Account in Bentonville. You will handle order processing, inquiries, and Walmart.com listings while partnering with internal teams to resolve invoice and dispute issues.

Ideal candidates have 1–3 years Walmart sales support experience, strong communication, and collaborative skills. The role offers a flexible hybrid schedule and extensive employee benefits. Base salary ranges from $70,000 to $75,000 per year.

Qualifications

• Bachelor’s degree required and 1–3 years Walmart experience.
• Proven ability to manage Walmart-related processes and customer inquiries.
• Experience with Walmart.com marketplace tools is a plus.

Responsibilities

• Serve Walmart account with order processing, sales opportunities, and scheduling.
• Research invoices and resubmit as needed to ensure Walmart receipt.
• Collaborate with finance to dispute warehouse claims and handle fines or charges.

Skills

MS Office

Verbal and written communication

Independent research

Organizational skills

Conflict resolution

Customer service focus

Analytical problem solving

Willingness to relocate to Bentonville

Education

Bachelor’s degree

Tools

Retail Link

Item setup (Supplier One & QMS)

Transportation Supply Chain Portal

Job description

The Senior Mass Market Coordinator for the Walmart Account is responsible for servicing Walmart and assisting in the selling process of products represented by asmodee North America. The ideal candidate is a motivated self-starter, who is solution-oriented and a team player. This role is for an individual with 1-3 years Walmart sales support experience who would like to work with a category leading supplier and deliver superior customer service to Walmart.

What will your role involve

• Customer contact for order processing, sales opportunities, and scheduling
• Research current invoices and manage resubmission of any invoices that are not shown to be received by Walmart
• Partner with the internal finance team to dispute invalid warehouse claims, including valid or denied disputes, valid fines, or performance charges.
• Manage and maintain Walmart.com and Walmart Marketplace business including item set up, item promotional planning, troubleshooting on current listings and all item processing
• Provide accurate information on upcoming products and promotions
• Place customer orders and troubleshoot issues as necessary
• Maintain accurate documentation of customer calls; including maintaining customer files
• Investigate, resolve, and follow-up on customer issues/inquiries in a timely manner
• Act as the voice of the Company when interacting with customers
• Guide the development and growth of the existing and new business at Walmart
• Develop and maintain current knowledge of products/product lines
• Represent all brands of asmodee North America equally and professionally
• Regularly meet with Mass Market Sales Team to review weekly activities, progress on goals and projects
• Assist with special projects as needed
• Able to travel domestically if needed

What do you bring

Position Skills & Qualifications

• Computer proficiency in MS Office (Word, Excel, PowerPoint, Access),
• Excellent verbal and written communication skills
• Willingness to research independently and be able to explain various products/product lines
• Strong organizational skills with attention to detailAbility to collaborate effectively with other teams and individuals
• Proven conflict resolution management
• Friendly demeanor; ability to make customers feel valued
• Proven analytical/problem solving solutions for the customer and the company
• Candidate must live in or be willing to relocate to Bentonville, AR

Education/Experience

• Bachelor’s degree and 1-3 years of relevant Walmart experience
• Systems Experience Specific to Walmart:
• Retail Link
• Item setup through Item Supplier One & QMS
• Transportation Supply Chain Portal

• 22 Days of PTO Annually
• 13 Paid Holidays
• Competitive 401K Match
• Fertility & Family Building Benefits
• Legal & Identity Theft Support
• Flexible & Hybrid Schedules
• Extensive Game Discounts
• $250 Annually in Game Bucks
• Mental Health Programs
• Virtual Healthcare Options
• Employee Assistance Program
• Employee Referral Program

At asmodee, we care about the health and wellbeing of our employees. Our commitment extends beyond the workplace, offering comprehensive healthcare and 401(k) retirement plans, as well as generous paid time off and hybrid schedules to support our team members in every aspect of their lives. We understand the importance of work-life balance, which is why we are proud to provide a competitive total rewards and compensation package, with several benefits listed below.

Actual compensation for this role is based on several factors, including but not limited to job-related skills, qualifications, experience, market conditions and specific work location. Base Salary Range: $70,000-$75,000.

Our Commitment:

asmodee’s purpose is Bringing People Together. To us that means all kinds of people, no matter their perceived differences.

We strive to create a workplace where everyone feels empowered to show up as their full and authentic selves. We seek to support our diverse community of players by creating representative gaming experiences that celebrate a variety of backgrounds, skills, and views. Diversity and Inclusion fuels our creativity and promotes internal and external equity which allows us to continue in our efforts to bring people together around the game table. Games are for everyone.