Senior Marketing Strategy & Ops Lead

Zendesk, Inc.; United States; Hybrid; USD 134,000 - 200,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Zendesk, Inc. seeks a Sr.

Marketing Strategy Lead to translate strategy into clear priorities, scalable operating plans, and measurable execution across Marketing Strategy & Marketing Operations. This role sits at the intersection of planning, business operations, performance management, and cross-functional coordination - helping leaders make trade-offs and helping teams deliver against the work that matters most.

Qualifications

• 8+ years in marketing strategy, operations, consulting or finance.
• Experience leading planning, forecasting, business reviews, operating rhythms.
• Strong analytical and financial modeling skills connecting marketing activity to pipeline and revenue.
• Experience building executive-ready narratives and operating materials from complex inputs.
• Ability to manage multiple priorities, drive alignment, and influence outcomes.
• Experience in a high-growth B2B SaaS or global marketing environment preferred.

Responsibilities

• Translate strategy into annual and quarterly priorities, operating plans, milestones, dependencies, and measurable outcomes.
• Lead planning and business-management processes, including target setting, forecasting, budget and resource discussions, and executive reviews.
• Define ownership, decision rights, workstreams, risks, dependencies, and cadences across initiatives.
• Develop operating frameworks, templates, playbooks, and mechanisms to improve prioritization and execution quality.
• Analyze business and marketing performance to surface trade-offs and recommend actions to improve growth and efficiency.
• Partner with Marketing Operations, Analytics, Finance, Sales/Revenue Operations, Product, and regional teams for coordinated execution.
• Facilitate sessions that turn ambiguity into decisions and documented follow-through.
• Identify opportunities to simplify processes and automate recurring work.

Skills

Marketing strategy

Business operations

Forecasting

Executive comms

Cross-functional leadership

Data-driven analysis

Job description

Zendesk, Inc. seeks a Sr.

Marketing Strategy Lead to translate strategy into clear priorities, scalable operating plans, and measurable execution across Marketing Strategy & Marketing Operations. This role sits at the intersection of planning, business operations, performance management, and cross-functional coordination - helping leaders make trade-offs and helping teams deliver against the work that matters most.