Senior Market Data & Customer Support Engineer

Yes Energy; Boulder (CO); Ibrido; USD 60.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Bonus program

Descrizione del lavoro

Yes Energy in Boulder, CO seeks a Senior Customer Support and Market Data Specialist to join our front-line team. You will provide expert technical support, troubleshoot complex issues, and help customers maximize their use of our API and SQL data products.

You will collaborate cross-functionally, document issues, train newer staff, and help shape our knowledge base while maintaining strong customer relationships.

Competenze

• Minimum of 3 years experience in technical customer support.
• Ability to troubleshoot advanced technical issues and communicate solutions clearly.
• Experience with APIs and data queries (SQL/Python) preferred.
• Excellent communication across channels.
• Ability to train others and lead when needed.

Mansioni

• Serve as a key member of Yes Energy’s Customer Support Team, providing exceptional service and technical support.
• Assist with onboarding new support personnel and shadowing to transfer product knowledge.
• Lead and facilitate troubleshooting calls with customers.
• Document customer issues clearly for development and coordinate with technical writers for knowledge base.

Conoscenze

Technical customer support

SQL

Python

CRM familiarity

Communication

Leadership

Strumenti

Freshdesk

Jira

Salesforce

Descrizione del lavoro

Yes Energy in Boulder, CO seeks a Senior Customer Support and Market Data Specialist to join our front-line team. You will provide expert technical support, troubleshoot complex issues, and help customers maximize their use of our API and SQL data products.

You will collaborate cross-functionally, document issues, train newer staff, and help shape our knowledge base while maintaining strong customer relationships.