Senior Manager, Underwriting & Claims Controls

National African-American Insurance Association (NAAIA); United States; Remote; USD 78,000 - 128,000; Full time

Job summary

A leading insurance organization is seeking an Underwriting professional to manage peer reviews and claims processes. The role requires strong organizational and interpersonal skills, with a focus on international life claims. The ideal candidate will have over 8 years of experience in life insurance underwriting and be proficient in relevant software tools. Opportunities for professional development and a supportive work environment are offered.

Benefits

Diverse and inclusive working environment

Supportive leadership

Sustainability commitments

Programs for financial security

Qualifications

• 8+ years of life insurance underwriting experience, with International experience preferred.
• Proficient in the use and management of Excel, Word, and SharePoint.

Responsibilities

• Manage underwriting peer review and audit program.
• Assist with international life claims decisions and reporting.
• Maintain and update underwriting Knowledge Base and related forms.

Skills

Organization

Interpersonal Skills

Decision-Making

Communication

Education

Fellow, Life Management Institute FLMI

International Claims Association ICA

Fellow, Academy Life Underwriting FALU

Tools

Excel

Word

SharePoint

Job description

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Reporting into the Underwriting and Claims Controls Admin Team, the incumbent will be responsible for managing the underwriting peer review and audit program to maintain the company's risk discipline and adherence to the documentation standards set by the Corporate Risk Office. Additionally, the successful candidate will assist with international life claims decisions, tracking and reporting, as well as writing, updating and maintenance of all underwriting and claims practices and procedures and liaising with the corporate team as required.

What will you do?

• Assisting with the underwriting peer review program; conducting semi-annual underwriting peer reviews/audits and providing feedback and direction to enable delivery of consistent excellent underwriting decisions.
• Review and assist with high net worth international death claims, providing guidance from an underwriting perspective on hypothetical claim questions, contestable claim queries and documentation of claim decisions for Sun Life International (Bermuda) including reporting of data to other teams on claims results.
• Maintaining and updating the underwriting Knowledge Base on all changes to practices, processes and procedures related to underwriting and claims.
• Maintaining and updating all underwriting and claims-related forms and guides.
• Maintenance of the Standard Operating Practices for Bermuda Life business as well as claims practices and ensuring they are in-line with the Enterprise Operating Guidelines.
• Review and approval of all new medical facilities worldwide to ensure suitability to complete medical exams and adherence to examination and lab testing requirements.
• Review and approval of all new third-party financial verifiers worldwide.
• Special projects as required.
  

What do you need to succeed?

• 8+ years of life insurance underwriting experience, with International experience preferred
• Strong organization skills and ability to continually prioritize work with ongoing changing priorities
• Strong interpersonal skills as the role requires engagement of various functions outside of underwriting and claims.
• Ability to flourish and adapt in an agile work environment
• Responsive to Client demands while demonstrating sound business judgement
• Ability to work independently while being a strong team player
• Excellent verbal and written communication skills
• Participation in the Underwriting and Claims Forum. These quarterly meetings may require teleconference meetings outside of regular work hours to accommodate time zones in Asia
• Independent thinker with strong decision-making skills
• Proficient in the use and management of Excel, Word and SharePoint.
• Completion of or working towards Fellow, Life Management Institute FLMI designation and or completion of or working towards International Claims Association ICA designation and/or Fellow, Academy Life Underwriting FALU or willingness to do so over the next 5 years.
• Life claims experience is an asset
• Experience with complex policy ownership is an asset

What's in it for you?

• Trusting, diverse and inclusive working environments
• Supportive leadership who's focused on your success and well-being
• Continuous improvements that focus on enhancing your work and our Clients' experience
• Sustainability commitments to create a cleaner, more inclusive and sustainable future for our communities
• We offer a number of programs and offerings to help our Employees achieve lifetime financial security and live healthier lives

Unique Requirements

• Occasional travel. Must be able to secure a passport and other entry documents.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to [e-mail].

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

78,000/78 000 - 128,000/128 000

Job Category:

Underwriting - Individual

Posting End Date:

26/05/2025