Senior Manager, Transportation Operations & Customer Strategy

Capital Logistics Group; Jacksonville (FL); On-site; USD 85,000 - 120,000; Full time

Job summary

CLG Transportation is seeking a hands-on senior operations leader to drive day-to-day performance of our transportation operation. You will work across Planning, Driver Management, Customer Operations, Maintenance, Brokerage, Sales and leadership to improve fleet utilization, service, and accountability.

This role requires strong operational judgment, data fluency with KPIs and dashboards, and the ability to mentor teams while identifying process improvements and ensuring execution.

Qualifications

• 5+ years of experience in transportation, logistics, fleet operations, supply chain, or a related operational environment.
• Previous leadership or people-management experience.
• Strong understanding of transportation operations, planning, dispatch, service, or fleet performance.
• Experience working with operational KPIs, reporting, or performance dashboards.
• Strong analytical, communication, and decision-making skills.
• Experience working cross-functionally with customers, operations, sales, maintenance, or brokerage teams is a plus.
• Base salary plus performance-based bonus opportunity.
• 401(k) with company contributions.
• Full healthcare benefits: medical, dental, and vision.
• Collaborative, team-oriented environment focused on growth and development.
• Opportunity to make a visible impact on a growing transportation operation.

Responsibilities

• Lead daily transportation operations from freight acceptance through planning, dispatch, execution, and delivery.
• Improve fleet utilization, driver productivity, equipment positioning, and service performance.
• Identify opportunities to reduce deadhead, detention, delays, and other operational inefficiencies.
• Monitor operational and financial KPIs and identify trends or areas requiring attention.
• Develop a strong understanding of customer freight patterns, lanes, capacity needs, and service expectations.
• Support customer, freight, lane, capacity, and operational strategy discussions.
• Partner with Planning, Driver Management, Customer Operations, Maintenance, Brokerage, Sales, and leadership to improve execution.
• Help resolve operational issues and ensure appropriate ownership and follow-through.
• Coach and develop team members within transportation operations.
• Identify recurring challenges and implement practical process improvements.
• Use dashboards, reporting, and performance data to support better operational decisions.

Skills

Leadership

Analytical skills

Communication

Decision making

Cross-functional collaboration

Problem-solving

Education

College degree preferred but not required

Job description

CLG Transportation is a growing, asset-based transportation company focused on delivering reliable service, strong driver support, and efficient transportation solutions to our customers. As we continue to grow, we are investing in stronger operational leadership, greater visibility, and more consistent execution across our transportation network.

About the Role:

This is a hands-on senior operations leadership position responsible for helping drive the day-to-day performance of our transportation operation. We are seeking an experienced transportation professional who understands how drivers, equipment, freight, customers, planning, service, and financial performance connect.

You will work closely across Planning, Driver Management, Customer Operations, Maintenance, Brokerage, Sales, and leadership to improve fleet utilization, service performance, communication, accountability, and operating consistency.

This role requires strong operational judgment, problem-solving ability, comfort working with data and KPIs, and the ability to identify issues early and help teams take action.

What You'll Do:

• Help lead daily transportation operations from freight acceptance through planning, dispatch, execution, and delivery
• Improve fleet utilization, driver productivity, equipment positioning, and service performance
• Identify opportunities to reduce deadhead, detention, delays, and other operational inefficiencies
• Monitor operational and financial KPIs and identify trends or areas requiring attention
• Develop a strong understanding of customer freight patterns, lanes, capacity needs, and service expectations
• Support customer, freight, lane, capacity, and operational strategy discussions
• Partner with Planning, Driver Management, Customer Operations, Maintenance, Brokerage, Sales, and leadership to improve execution
• Help resolve operational issues and ensure appropriate ownership and follow-through
• Coach and develop team members within transportation operations
• Identify recurring challenges and implement practical process improvements
• Use dashboards, reporting, and performance data to support better operational decisions

Who You Are:

• You are a hands-on operations leader who understands how day-to-day transportation decisions affect service, drivers, equipment, customers, and financial performance
• You can balance the big picture with the operational details
• You identify problems early and are comfortable helping teams work through competing priorities
• You are confident using KPIs, dashboards, and operational data to identify opportunities for improvement
• You communicate clearly and work effectively across departments and levels of leadership
• You know how to establish expectations, reinforce accountability, and develop team members
• You bring a strong sense of ownership, sound judgment, and a practical approach to problem-solving

Qualifications:

• 5+ years of experience in transportation, logistics, fleet operations, supply chain, or a related operational environment preferred
• Previous leadership or people-management experience
• Strong understanding of transportation operations, planning, dispatch, service, or fleet performance
• Experience working with operational KPIs, reporting, or performance dashboards
• Strong analytical, communication, and decision-making skills
• Experience working cross-functionally with customers, operations, sales, maintenance, or brokerage teams is a plus
• College degree preferred but not required; relevant experience will be strongly considered
• Base salary plus performance-based bonus opportunity
• 401(k) with company contributions
• Full healthcare benefits: medical, dental, and vision
• Collaborative, team-oriented environment focused on growth and development
• Opportunity to make a visible impact on a growing transportation operation

CLG Transportation is committed to creating a diverse and inclusive workplace. We are proud to be an equal opportunity employer and do not discriminate based on any protected characteristic.