Senior Manager of Operations

Creative Solutions Services, LLC; West Monroe (LA); On-site; USD 150,000 - 200,000; Full time

Job summary

Creative Solutions Services, LLC in West Monroe, LA is seeking a Senior Manager of Operations to lead an operating unit of about 100 employees, driving targets for safety, quality, efficiency and profit. You will shape a clear strategy and oversee the site leadership team to execute it.

Day-to-day you will align operations with business goals, engage staff on objectives, collaborate with sales and product teams to understand customer needs, and push for continuous improvement using AI tools like

Qualifications

• At least 5 years of leadership experience and 1 year in operations management.
• Bachelor's degree in a technical or business major.
• Operational excellence, lean manufacturing, and continuous improvement expertise.
• Proficient with MRP/ERP systems and data analytics (JD Edwards, Power BI, Pyramid BI).
• Strong coaching, mentoring, and leadership abilities.
• Experience in problem solving and project management.
• Strong customer service orientation and communication skills.
• Excellent attention to detail and people management.
• Willing to work full-time on-site in West Monroe, LA.
• Willingness to travel domestically and internationally.

Responsibilities

• Focus on strategy, safety, quality, and financial performance.
• Engage employees to understand objectives and impact of their performance.
• Collaborate with sales and product management to understand customer needs.
• Develop documented solutions to gaps in safety, quality, and financial performance.
• Communicate and collaborate on business results with the leadership team.
• Promote a high-performance, inclusive culture with continuous improvement.
• Optimize critical operations aspects to improve performance.
• Integrate AI tools and low-code technologies into workflows for efficiency.
• Reward high performance and address deficiencies with corrective actions.

Skills

Leadership experience

Operations management

Lean manufacturing

Data analytics

Coaching

Communication

Problem solving

Project management

Customer service orientation

Attention to detail

People management

Travel readiness

Education

Bachelor's degree in technical or business major

Tools

JD Edwards

Power BI

Pyramid BI

Job description

Location

West Monroe, LA (on-site)

Salary

$150,000 - $200,000

Introduction

The client is seeking a Senior Manager of Operations to lead an operating unit of approximately 100 employees, driving annual targets for safety, quality, efficiency, and profit. This role also manages the site leadership team to ensure development and execution of a clear strategy to achieve these goals.

Day-to-Day Responsibilities

• Ensures all site employees are focused and measured on fulfilling strategy, goals, and commitments with a special emphasis on safety, quality, and financial performance
• Engages site employees to ensure everyone understands business objectives, the status of those objectives, and how individual performance impacts them
• Works with sales and product management regularly to fully understand customer needs regarding quality
• Initiates development of documented solutions to address gaps in safety, quality, and financial performance
• Communicates and collaborates routinely on business results and performance levels, both in groups and individually with the leadership team
• Promotes a high performance, collaborative, professional, and inclusive work culture with an emphasis on continuous improvement
• Ensures high levels of performance through operations and employees, understanding the most critical aspects of the operation and how to optimize them
• Recognizes and integrates AI tools and low-code technologies, including MS Copilot and MS Power Automate, into existing workflows to enhance efficiency and decision-making
• Creates an environment where employees are rewarded for excellent performance and corrective actions are developed for performance deficiencies

Required Qualifications

• At least 5 years of leadership experience and 1 year of operations management
• Bachelor's degree with a technical or business major
• Well versed in operational excellence, lean manufacturing, and continuous improvement
• Proficient in MRP/ERP systems and data analytics programs, including JD Edwards, Power BI, and Pyramid BI, with the ability to run queries and compile data for business decisions
• Strong coaching, developing, mentoring, and leadership skills
• Experience in problem solving and project management
• Strong customer service orientation and communication skills
• Strong attention to detail, interpersonal, and people management skills
• Able to work full time on-site at the West Monroe, LA facility
• Willing to travel domestically and internationally on occasion

Preferred Qualifications

• Familiarity with AI and low-code technologies, including MS Copilot, Power Apps, or MS Forms or similar