Senior Manager, Technical Services Ops & Analytics

Temporaltechnologies; United States; On-site; USD 128,000 - 160,000; Full time

Benefits offered by this job

Unlimited PTO

100% Medical, Dental, and Vision Coverage

$3,600/year Work from Home Meals

$1,800/year Professional Enrichment

Job summary

Temporal Technologies is seeking a Senior Manager, Technical Services Operations to support the VP of Technical Services. The ideal candidate will combine customer experience and data fluency to drive operational excellence for our technical services team.

Key responsibilities include process design, data analysis, and strategic planning to enhance customer success and engagement metrics. Candidates should have 5-8 years of post-sales experience and familiarity with customer support platforms.

Qualifications

• 5–8 years of experience in post-sales operations or customer success-related roles.
• Proven track record as an operational partner to a VP or senior leader.
• High data fluency and familiarity with customer support platforms.

Responsibilities

• Serve as the operational partner to the VP of Technical Services.
• Design and own the Technical Services analytics agenda.
• Build and maintain operating processes across Developer Success.

Skills

Operational partnership

Data fluency

Process design

Customer success

Experience with BI tools

Tools

SQL

Salesforce

Pylon

Job description

Temporal Technologies is seeking a Senior Manager, Technical Services Operations to support the VP of Technical Services. The ideal candidate will combine customer experience and data fluency to drive operational excellence for our technical services team.

Key responsibilities include process design, data analysis, and strategic planning to enhance customer success and engagement metrics. Candidates should have 5-8 years of post-sales experience and familiarity with customer support platforms.