Senior Manager, System Strategy & Solutions

C002 Medical University Hospital Authority (MUHA); United States; On-site; USD 120,000 - 180,000; Full time

Job summary

The Senior Manager, System Strategy & Solutions at the Medical University of South Carolina leads enterprise-wide supply chain strategic initiatives and the PMO, partnering with the Executive Director to drive transformation and long-term value creation across the health system's supply chain.

This role focuses on scalable solutions, system governance, and digital enablement to optimize performance and enable growth.

Qualifications

• Bachelor's degree in a related field.
• Minimum of seven (7) years leading complex projects or strategic initiatives.
• Experience managing cross-functional teams and enterprise-level initiatives.
• Experience with business cases, executive presentations, and strategic recommendations.
• Experience with project portfolio management, process improvement, and technology-enabled transformation.
• Strong knowledge of healthcare supply chain operations including sourcing, procure-to-pay, logistics, supplier management, and analytics.
• Experience with ERP, analytics, and digital transformation initiatives (Workday, ServiceNow).
• Exceptional analytical, communication, facilitation, and executive presentation skills.

Responsibilities

• Define and execute system-wide supply chain strategy and roadmap with executive leadership.
• Lead and oversee the PMO, establishing governance standards, methodologies, tools, and reporting.
• Design scalable solutions and translate requirements into future-state processes and technology plans.
• Advance performance metrics, dashboards, and executive reporting.
• Partner with analytics and business leaders to monitor value realization and communicate progress to executives.
• Develop, mentor, and lead a high-performing team of project managers and OE professionals.

Skills

Strategic leadership

Cross-functional collaboration

Executive communication

Project management

Process improvement

Change management

Education

Bachelor's degree (Supply Chain/Business/Healthcare Admin/Engineering/Finance/IS)

Tools

Workday

ServiceNow

Job description

The Senior Manager, System Strategy & Solutions serves as a strategic leader within Supply Chain Operational Excellence, partnering closely with the Executive Director to drive enterprise initiatives, operational transformation, and long-term value creation across the health system's supply chain organization. This role is responsible for leading the Supply Chain Project Management Office (PMO), developing scalable solutions to complex business challenges, and advancing the organization's strategic, digital, and operational priorities.

Minimum Qualifications:

• Bachelor's degree in Supply Chain Management, Business Administration, Healthcare Administration, Engineering, Finance, Information Systems, or related field.
• Minimum of seven (7) years of progressive experience leading complex projects, strategic initiatives, or operational improvement efforts.
• Demonstrated experience managing cross-functional teams and driving enterprise-level initiatives.
• Experience developing business cases, executive presentations, and strategic recommendations.
• Experience with project portfolio management, process improvement, and technology-enabled transformation.
• Strong knowledge of healthcare supply chain operations, including sourcing, procurement, procure-to-pay, logistics, supplier management, and analytics.
• Experience with ERP, analytics, and digital transformation initiatives, preferably including Workday, ServiceNow, and related technologies.
• Exceptional analytical, communication, facilitation, and executive presentation skills.
• Proven ability to influence without direct authority and successfully manage competing priorities in a complex environment.

Strategic Leadership & Transformation

Partner with the Executive Director to define and execute the system-wide supply chain strategy and Operational Excellence roadmap. Lead and support cross-functional transformation initiatives aligned with enterprise priorities and long-term organizational objectives. Identify opportunities to optimize processes, operating models, and organizational capabilities across Corporate Supply Chain. Drive operational excellence by connecting strategy, technology, analytics, and process improvement initiatives. Support organizational growth, acquisitions, and integrations by coordinating cross-functional efforts and promoting standardization across the enterprise. Anticipate organizational needs, identify emerging risks and opportunities, and proactively recommend solutions that support enterprise objectives.

System Project Management Office (PMO)

Lead and oversee the Supply Chain PMO, including project managers and program resources supporting operational and strategic initiatives. Establish and maintain project governance standards, methodologies, tools, and reporting structures. Oversee project intake, prioritization, portfolio management, and resource planning activities. Monitor initiative performance, risks, dependencies, and barriers to execution, escalating issues as appropriate. Ensure initiatives deliver measurable operational, financial, and strategic outcomes. Foster alignment and coordination across Supply Chain Operations, Strategy, and supporting business functions.

Solution Engineering & Business Enablement

Serve as the primary solution engineer for Supply Chain, partnering with operational, sourcing, procure-to-pay, logistics, and support teams to design scalable solutions that improve performance and customer experience. Translate business requirements into future-state processes, technology recommendations, and implementation plans. Evaluate and recommend opportunities for automation, systems optimization, workflow redesign, and digital enablement. Collaborate with information technology, vendors, and business stakeholders to ensure technology investments support enterprise objectives. Facilitate process mapping, root-cause analysis, and the development of sustainable operating models.

Performance, Governance & Operational Excellence

Support the development and maintenance of enterprise performance metrics, dashboards, and executive reporting. Drive accountability across internal and external stakeholders to ensure initiatives achieve intended outcomes. Participate in portfolio prioritization, resource allocation, and project investment decisions across Corporate Supply Chain. Promote standardization, continuous improvement, and operational discipline across the source-to-pay continuum. Partner with analytics and business leaders to monitor performance, measure value realization, and communicate progress to executive stakeholders.

Executive Partnership & Strategic Leadership

Serve as a strategic thought partner and trusted advisor to the Executive Director of Supply Chain Operational Excellence. Prepare executive briefings, business cases, presentations, and recommendations to support leadership decision-making. Partner with the Executive Director on strategic planning, portfolio prioritization, and enterprise transformation initiatives. Participate in discussions regarding resource allocation, project investments, and operational priorities across Corporate Supply Chain. Represent the Executive Director in leadership meetings, governance committees, and project reviews, as appropriate. Act as an extension of the Executive Director by driving alignment, removing barriers, and ensuring execution of strategic priorities.

Team Development & Leadership

Recruit, develop, and lead a high-performing team of project managers and Operational Excellence professionals. Establish clear performance expectations, goals, and development plans aligned with organizational priorities. Foster collaboration among project teams, business stakeholders, and cross-functional partners. Cultivate a culture of accountability, innovation, problem-solving, and continuous improvement. Mentor team members and build organizational capabilities in project management, change leadership, and solution development.

Additional Job Description Physical Requirements:

Physical Requirements: Mobility & Posture Standing: Continuous, Sitting: Continuous, Walking: Continuous, climbing stairs: Infrequent, working indoors: Continuous, working outdoors (temperature extremes): Infrequent, working from elevated areas: Frequent, working in confined/cramped spaces: Frequent, Kneeling: Infrequent, bending at the waist: Continuous, Twisting at the waist: Frequent, Squatting: Frequent

Manual Dexterity & Strength Pinching operations: Frequent, Gross motor use (fingers/hands): Continuous, Firm grasping (fingers/hands): Continuous, Fine manipulation (fingers/hands): Continuous, reaching overhead: Frequent, Reaching in all directions: Continuous, Repetitive motion (hands/wrists/elbows/shoulders): Continuous, Full use of both legs: Continuous, Balance & coordination (lower extremities): Frequent

Lifting & Force Requirements Lift/carry 50 lbs. unassisted: Infrequent, Lift/lower 50 lbs. from floor to 36”: Infrequent, Lift up to 25 lbs. overhead: Infrequent, Exert up to 50 lbs. of force: Frequent

Vision & Sensory Maintain corrected vision 20/40 (one or both eyes): Continuous, Recognize objects (near/far): Continuous, Color discrimination: Continuous, Depth perception: Continuous, Peripheral vision: Continuous, Hearing acuity (with correction): Continuous, Tactile sensory function: Continuous, Gross motor with fine motor coordination: Continuous.

Selected Positions: Olfactory (smell) function: Continuous Respirator use qualification: Continuous

Work Environment & Conditions Effective stress management: Continuous, Rotating shifts: Frequent, Overtime as required: Frequent, Latex-safe environment: Continuous

If you like working with energetic enthusiastic individuals, you will enjoy your career with us! The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need. Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees Thank you for wanting to be part of the Medical University of South Carolina team. Whether you want to teach the next generation of health care leaders, innovate new business models, discover the next breakthrough or provide patient care, there's a role for you that fuels your passion and takes advantage of your skills. There are career opportunities available in academics, research, hospital medicine, physician practices and support services, from patient billing to IT. MUSC attracts more than $250 million annually in research funding, making it the biggest magnet for biomedical, extramural research dollars of all institutions of higher learning in South Carolina. The Clinical and Translational Science Award (CTSA) Program aims to advance clinical and translational science to increase the speed at which new treatments become available to patients. MUSC Health, the clinical enterprise, operates a 750 bed medical center, which includes a nationally recognized Children’s Hospital, the Ashley River Tower (cardiovascular, digestive disease, and surgical oncology), Hollings Cancer Center (one of fewer than 70 elite National Cancer Institute designated centers), a Level I Trauma Center and the Institute of Psychiatry. In addition, there are more than 100 outreach clinics, hospital/health system affiliations, and telehealth sites. U.S. News & World Report placed us among the top one percent of all American hospitals, with 11 specialties in the top 50. The MUSC Medical Center is also one of only three Magnet® designated hospitals in South Carolina.