Senior Manager Supplier Relationship & Operations

The Intersect Group; Mundelein (IL); Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Hybrid work environment

Competitive compensation

Job summary

The Intersect Group is seeking a Senior Manager of Supplier Relationship Management & Operations in Mundelein, IL. This role leads supplier strategy, governance, and performance across key partnerships, ensuring strong governance, service delivery excellence, and continuous improvement.

You will oversee supplier performance, manage risk, and drive data‑driven decisions while aligning procurement, finance, and operations with organizational goals.

Qualifications

• 8+ years in supplier relationship or related procurement/ops.
• Experience leading supplier governance programs and strategic vendor relationships.
• Strong background in operational performance management and KPI development.

Responsibilities

• Lead strategic supplier relationship management initiatives across key vendor partnerships.
• Develop supplier performance frameworks, scorecards, and governance processes.
• Monitor supplier service levels, contractual obligations, and operational metrics.
• Identify opportunities to improve supplier effectiveness, reduce risk, and optimize costs.
• Partner with procurement, finance, operations, and business leaders to align supplier strategies with organizational goals.
• Drive operational improvements through process standardization, reporting, and performance analysis.
• Conduct regular business reviews with suppliers and internal stakeholders.
• Support contract compliance, issue resolution, escalation management, and continuous improvement initiatives.

Skills

Supplier relationship management

Vendor management

Procurement operations

Supply chain operations

KPI development

Supplier scorecards

Data-driven decisions

Stakeholder influence

Communication skills

Leadership

Job description

Job Description

While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.

The Senior Manager of Supplier Relationship Management & Operations will lead the development and execution of supplier management strategies that enhance operational performance, optimize vendor partnerships, and support organizational objectives. This role serves as a key bridge between internal stakeholders and strategic suppliers, ensuring strong governance, service delivery excellence, and continuous improvement across the supplier ecosystem. This individual will oversee supplier performance, drive operational efficiencies, manage supplier risk, and establish scalable processes that improve visibility and accountability. The position requires a strategic leader who can balance relationship management, operational execution, and data driven decision making.

Key Responsibilities

• Lead strategic supplier relationship management initiatives across key vendor partnerships
• Develop supplier performance frameworks, scorecards, and governance processes
• Monitor supplier service levels, contractual obligations, and operational performance metrics
• Identify opportunities to improve supplier effectiveness, reduce risk, and optimize costs
• Partner with procurement, finance, operations, and business leaders to align supplier strategies with organizational goals
• Drive operational improvements through process standardization, reporting, and performance analysis
• Conduct regular business reviews with suppliers and internal stakeholders
• Support contract compliance, issue resolution, escalation management, and continuous improvement initiatives

Key Requirements

• 8+ years of experience in supplier relationship management, vendor management, procurement operations, supply chain operations, or a related discipline
• Proven experience leading supplier governance programs and managing strategic vendor relationships
• Strong background in operational performance management, KPI development, and supplier scorecards
• Experience analyzing supplier performance data and driving process improvement initiatives
• Knowledge of contract management, supplier risk management, and service xzgxqkn delivery best practices
• Strong business acumen with the ability to influence cross functional stakeholders and executive leadership
• Excellent communication, negotiation, and relationship building skills
• Demonstrated leadership abilities with a collaborative and results oriented approach

Why Join This Opportunity

• Play a key role in shaping supplier strategy and operational excellence within a respected organization
• Work directly with senior leadership and strategic business partners
• Opportunity to influence enterprise wide operational improvements
• Competitive compensation package including bonus potential
• Hybrid work environment with significant visibility and impact