Sr. Manager, Supplier Relationship Management & Operations

The Intersect Group; Chicago (IL); On-site; USD 120,000 - 150,000; Full time

Job summary

The Intersect Group in Chicago, IL is seeking a Senior Manager, Supplier Relationship Management & Operations to lead supplier strategies and governance. This onsite role collaborates with executives to optimize vendor partnerships, improve service delivery, and drive continuous improvements across the supplier ecosystem.

You will oversee supplier performance, develop frameworks and scorecards, and partner with procurement, finance, and operations to align strategies with company goals.

Qualifications

• 8+ years of experience in supplier relationship management, vendor management, procurement operations, or related discipline.
• Proven experience leading supplier governance programs and managing strategic vendor relationships.
• Strong background in operational performance management, KPI development, and supplier scorecards.
• Experience analyzing supplier performance data and driving process improvement initiatives.
• Knowledge of contract management, supplier risk management, and service delivery best practices.
• Strong business acumen with ability to influence cross-functional stakeholders and executive leadership.
• Excellent communication, negotiation, and relationship-building skills.

Responsibilities

• Lead strategic supplier relationship management initiatives across key vendor partnerships.
• Develop supplier performance frameworks, scorecards, and governance processes.
• Monitor supplier service levels, contractual obligations, and operational performance metrics.
• Identify opportunities to improve supplier effectiveness, reduce risk, and optimize costs.
• Partner with procurement, finance, operations, and business leaders to align supplier strategies with organizational goals.
• Drive operational improvements through process standardization, reporting, and performance analysis.
• Conduct regular business reviews with suppliers and internal stakeholders.
• Support contract compliance, issue resolution, escalation management, and continuous improvement initiatives.

Skills

Supplier management

Vendor management

Procurement operations

Supply chain operations

KPI development

Supplier scorecards

Data-driven decisions

Cross-functional influence

Negotiation

Contract management

Job description

**Senior Manager, Supplier Relationship Management & Operations** **Location** Chicago, IL 4 Days Onsite (Monday through Thursday) **Role Summary** The Senior Manager of Supplier Relationship Management & Operations will lead the development and execution of supplier management strategies that enhance operational performance, optimize vendor partnerships, and support organizational objectives. This role serves as a key bridge between internal stakeholders and strategic suppliers, ensuring strong governance, service delivery excellence, and continuous improvement across the supplier ecosystem. This individual will oversee supplier performance, drive operational efficiencies, manage supplier risk, and establish scalable processes that improve visibility and accountability. The position requires a strategic leader who can balance relationship management, operational execution, and data driven decision making. **Key Responsibilities** • Lead strategic supplier relationship management initiatives across key vendor partnerships • Develop supplier performance frameworks, scorecards, and governance processes • Monitor supplier service levels, contractual obligations, and operational performance metrics • Identify opportunities to improve supplier effectiveness, reduce risk, and optimize costs • Partner with procurement, finance, operations, and business leaders to align supplier strategies with organizational goals • Drive operational improvements through process standardization, reporting, and performance analysis • Conduct regular business reviews with suppliers and internal stakeholders • Support contract compliance, issue resolution, escalation management, and continuous improvement initiatives **Key Requirements** • 8+ years of experience in supplier relationship management, vendor management, procurement operations, supply chain operations, or a related discipline • Proven experience leading supplier governance programs and managing strategic vendor relationships • Strong background in operational performance management, KPI development, and supplier scorecards • Experience analyzing supplier performance data and driving process improvement initiatives • Knowledge of contract management, supplier risk management, and service delivery best practices • Strong business acumen with the ability to influence cross functional stakeholders and executive leadership • Excellent communication, negotiation, and relationship building skills • Demonstrated leadership abilities with a collaborative and results oriented approach **Why Join This Opportunity** • Play a key role in shaping supplier strategy and operational excellence within a respected organization • Work directly with senior leadership and strategic business partners • Opportunity to influence enterprise wide operational improvements • Competitive compensation package including bonus potential • Hybrid work environment with significant visibility and impact