Senior Manager, Supplier Performance, Customer Ops & Specialist Services (Fully Remote)

Monzo; United States; Remote; USD 90,000 - 150,000; Full time

Job summary

Monzo is seeking a Senior Partner Manager to act as a vital bridge between Monzo and external partners, turning strategic goals into actionable steps and ensuring partners feel like an extension of the team. You will manage day-to-day service delivery, quality, customer satisfaction and risk with site leaders in South Africa, oversee change, forecasting, and embed partner leaders into performance reviews.

The role emphasizes global offshore partnerships, data-driven decision making, and building

Qualifications

• Experience managing global offshore partners with a focus on customer experience.
• Strong analytical mindset and ability to translate metrics into business cases.
• Ability to translate strategic business goals into actionable steps for partner management.

Responsibilities

• Translate strategic business goals into actionable steps for partner management.
• Oversee change execution, domain forecasting, and embed partner leaders into performance reviews.
• Manage day-to-day service delivery, quality, customer satisfaction, and risk management with site leaders in South Africa.

Skills

Partner management

Customer experience

Analytical mindset

Metrics to business cases

Job description

• Act as a vital bridge between Monzo and external partners to ensure they feel like a true extension of the team.
• Manage day-to-day service delivery, quality, customer satisfaction, and risk management with site leaders in South Africa.

Key Responsibilities:

• Translate strategic business goals into actionable steps for partner management.
• Oversee change execution, domain forecasting, and embed partner leaders into performance reviews.

What We're Looking For:

• Proven track record of managing global offshore partners with a focus on customer experience.
• Deeply analytical mindset with ability to translate metrics into business cases.

Monzo

Monzo is a digital bank on a mission to make money work for everyone, offering personal and business bank accounts, savings, investments, and pension services. With a focus on customer-centric innovation, they have grown significantly in the UK and maintain an award-winning customer service team.