Partner Programme Delivery Lead (Fully Remote)

Monzo; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Monzo is seeking a data- and operations-focused professional to drive end-to-end project delivery across Global Ops and partner teams, translating strategy into actionable plans and maintaining delivery records.

You will investigate systemic issues, analyze multi-source datasets, conduct on-site shadowing, and translate findings into business cases and recommendations that support product and technology improvements.

Responsibilities

• Investigate systemic partner-wide issues to isolate root causes from symptoms.
• Analyze multi-source operational datasets to uncover trends and performance patterns.
• Conduct on-site process shadowing and interviews to evaluate operational practices.

Job description

• Investigate systemic partner-wide issues to isolate root causes from symptoms.
• Analyze multi-source operational datasets to uncover trends and performance patterns.
• Conduct on-site process shadowing and interviews to evaluate operational practices.

Delivery and Execution:

• Own end-to-end delivery of projects, translating strategy into detailed plans.
• Serve as day-to-day operational contact across Global Ops and partner teams.
• Proactively identify and resolve risks, maintaining accurate delivery records.

Insights and Recommendations:

• Translate complex findings into actionable solutions with robust evidence trails.
• Author business cases and provide analytical inputs for strategic proposals.
• Deliver operational analysis for Product and Technology system enhancements.

Monzo

Monzo is on a mission to make money work for everyone, offering personal and business bank accounts, savings, investments, and more. With a long history of creating magical moments through hot coral cards and award-winning customer service, they are a growing fintech company focused on solving problems and changing lives.