Senior Manager, FinCrime & Supplier Performance (Remote)

Monzo; United States; Remote; USD 91,000 - 116,000; Full time

Benefits offered by this job

Equity

Incentive Awards

Learning budget

Work-from-home setup support

Job summary

Monzo is recruiting a Senior Manager for FinCrime, Fraud and Disputes to lead an oversight team and manage offshore partners. You will translate strategic goals into practical steps for partner teams, ensuring service quality, risk management and a strong customer experience.

You’ll work with domain Directors to own end-to-end change, forecast planning with WFM, and integrate partner operations into Monzo’s performance reviews.

Qualifications

• Experience managing offshore partners and ensuring customer experience.
• Strong data-driven decision making with metrics.
• Proven ability to coach and influence managers.

Responsibilities

• Lead a dedicated oversight team focused on SLA, CX, quality and root-cause fixes.
• Manage day-to-day partnership delivery with partner Operations Managers.
• Turn strategic goals into practical steps for outsourcing teams.
• Oversee day-to-day performance, risk events, and escalation with partners.
• Forecast and plan with WFM, end-to-end domain forecasting.
• Own end-to-end change execution with partners.
• Embed Teleperformance leaders into domain performance reviews.

Skills

offshore partner management

analytical mindset

leadership

change management

Tools

Forecasting tools

Job description

Monzo is recruiting a Senior Manager for FinCrime, Fraud and Disputes to lead an oversight team and manage offshore partners. You will translate strategic goals into practical steps for partner teams, ensuring service quality, risk management and a strong customer experience.

You’ll work with domain Directors to own end-to-end change, forecast planning with WFM, and integrate partner operations into Monzo’s performance reviews.